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Chat invitations: All you need to decrease shopping cart abandonment

Chat invitations to reduce cart abandonment

Let’s consider a scenario, where you have established a great sales platform. All your beautifully displayed products and services provoke the customer’s passion and interests. The platform thus established, is performing except for one concern, that you are losing your customers due to cart abandonment. This is a matter of concern as your customers just could not all go to the last step of purchasing your products despite you displaying an excellent performance and having a high traffic of consumers.

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Customer support habits that your team should be following religiously!

Customer support habits

Humans tend to develop certain habits throughout their lifetime. The habits inculcated may depend upon the environment one is surrounded with. A workplace is one such environment that causes an individual to inculcate a number of habits. When it comes to customer support, these habits may have an adverse impact in the long run.

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Omnichannel customer service: Tips to multiply the benefits it provides!

Omnichannel customer service

Previously customers expected to receive service from an organization on the channel of their choice. Thus companies employed multi-channel customer service technique which made use of voice, email, SMS/text, web, mobile or social media. Omnichannel customer service takes the multi-channel customer service to the next level as it integrates channels to provide a consistent experience.

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High-touch customer service: Everything you need to know about it

High touch customer service

A high-touch customer service can be regarded as an advanced version of the traditional approach. In this kind of approach, the basic aim is to anticipate what questions or issues callers will have at different instants of time.

Simply put, high-touch customer service is a category of contact center interaction that requires human interaction. Some contact centers train specific agents to deal with high-value customers and complex problems in order to achieve maximum customer satisfaction.

Let’s see how you can create an exceptional high-touch customer service and experience:

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The best tips to handle your customers during the holiday season

Handling customers during holiday season

The holiday season is that particular time of the year when a business can gain unbelievable profits. However, these days the competition among businesses is high and customers have unreasonably high service expectations, especially during the holiday rush. In order to stand out from the crowd and maximize your holiday efforts, you need to consider the following tactics:

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Here’s how a live chat software benefits your educational website

Live chat for educational websites

In this era of digital communication, our everyday activities seem unimaginable without access to the web. Apart from selling, buying, booking online, even the educational process seems much more convenient in the digitized form. In other words, even the educational institutions are not excluded from this process. This is due to the fact that younger generations are extremely supportive of all the occurring technological changes. Thus, offering a live chat assistance on your site can be highly beneficial for your educational organization. Here’s all that it does for you.

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That’s how you train your live chat agents for a better customer experience

Chat agents for customer satisfaction

Providing an exceptional customer experience is crucial for any business. It decides whether the visitor will turn into a long-term customer or abandon your site and never come back. We cumulated some tips for training your agents for providing an exceptional customer experience. For such a customer experience agents need to:

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All that may possibly be increasing the bounce rate of your business website!

Business website bounce rate

Bounce rate refers to the measure of the effectiveness of a website in encouraging visitors to continue with their visit. Mathematically it is expressed as a percentage and represents the proportion of visits that end on the first page of the website that the visitor sees. A high bounce rate can prove to be harmful to any business, big or small! Let’s have a look at the factors responsible for a high bounce rate:

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Clever tactics to effectively convert your website visitors into customers

Website visitors

As a business, you make money when you get paying customers. Though having a lot of traffic on your website is good but if they do not fulfill your CTA requirements you simply drain away all the effort spent to bring people to your website. Here are the most effective tips that will help you convert your visitors into customers and make the most out of your investments.

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FAQs: An important addition to a company’s self service customer support

FAQs

The term ‘FAQs’ stands for ‘frequently asked questions’. FAQs are also abbreviated as Q & A, which means questions and answers. Websites these days, put up FAQ pages so as to implement self-service for the customers. These pages eliminate the instances where the customers reach out to the agents with repetitive queries. They hence free the agents’ so that they can focus on more critical tasks eventually boosting their efficiency in the long run.

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Live chat and bots for websites: A surprise from Facebook messenger!

Live chat and Facebook messenger

Just when you thought live chat couldn’t get any better, Facebook introduces the most astonishing integration you could ever imagine! The social media giant finally brings live chat and bots for websites. Facebook Messenger now has a plugin named ‘Customer Chat’ that allows the website visitors to engage in live chat with a human or bot without leaving that website. In other words, the visitors can now begin a chat on the website and continue it on the messenger.

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Shopping cart abandonment: Here’s how you can curb this mishap

Cart abandonment

Shopping cart abandonment refers to a scenario where shoppers put items in their online shopping carts but then leave before completing the purchase. Cart abandonment is a mishap that needs hinders the success of a business. So, it should be curbed at the right time. Here are the most effective tips for reducing the shopping cart abandonment to a large extent:

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Here’s how a live chat support accelerates your business revenues!

Live chat for business

How powerful is a live chat support? Let us explain it in the easiest way possible!

Imagine you are in a store, intending to get an i-phone for yourself which you had been planning for months. Finally, you have gathered the courage for the big deal. You stand there, looking at it, boxing off your enlightened thoughts on how that money, with which you are pampering yourself could go towards the house, car, or kids.

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Here’s all that an effective live chat software should consist of

Live chat

Businesses nowadays know the power of live chat. They leverage it for boosting their profits as well as customer satisfaction. Though employing a live chat feature on your website is the best thing you can do to your business but it is equally important to choose the right live chat software. Here, we have mentioned the most important features that you should look for when choosing a live chat software for your site:

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