Posted on

4 Essential elements that your live chat software should have

Live chat feature

Live chat has emerged out as a highly efficacious solution to customers’ problems. Businesses who recognize the power of this amazing feature leverage it to stand out from the competition, increase customer satisfaction, and boost their revenue growth. Apart from all this, a live chat software can do a lot more for a business, provided, it has all the necessary features. Here’s a list of what all you should look for in a live chat software.

Continue reading “4 Essential elements that your live chat software should have”

Posted on

Providing an exceptional customer support through social media

Social media customer support

Customer expectations are increasing with each passing year. This calls for the creation of a seamless experience that spans the showroom floor to the social media platforms. This can be done by providing exceptional customer support through multiple channels including social media. Let’s have a look at the best strategies to provide an unmatched customer support through social media:

Continue reading “Providing an exceptional customer support through social media”

Posted on

Delight your customers with a highly efficient automated service

Automated customer service

Every business strives to provide an exceptional service to its customers. Organizations today, go above and beyond and come up with the best solutions so as to boost customer satisfaction levels. Customer service automation is also one of those solutions.

When used appropriately, an automated customer service is capable of saving your company a lot of time, money and employees as well. Here are the best practices to automate your customer service that’ll benefit your business like never before:

Continue reading “Delight your customers with a highly efficient automated service”

Posted on

How an effective automated customer service benefits your organization

Automated customer service

An automated customer service refers to any customer engagement occurring through automated means, without the assistance of live agents. If carried out appropriately, it can be an efficacious means of customer engagement as it would save time and money for your business and consumers alike. Apart from this, it has a number of other benefits to provide to your business:

Continue reading “How an effective automated customer service benefits your organization”

Posted on

Useful tips to help you maintain a positive attitude in customer service

Positivity in customer service

The customer service agents have to deal with a variety of customers each day. Obviously, not all of them talk nicely, hence, making the job a stressful one. This causes exhaustion, anxiety, lack of motivation, uncertainty, and frustration in the agents.

This may further lead to other negative outcomes that are not in the best favor of a company. This calls for the adoption of strategies that eliminate this stress and encourage a positive attitude towards the customers. Let’s have a look at the best ones:

Continue reading “Useful tips to help you maintain a positive attitude in customer service”

Posted on

Let your customer support agents know they’re really appreciated

Customer support employee

“Salary” is enough for a person to work at a company. But no one would want to work at a company where their efforts go unnoticed, and they could be replaced in an instant. What makes them stick around and stay loyal to a company is the work environment provided to them.

They would love to work at a place where they do not feel dejected and demotivated. Especially when it comes to customer support agents, employee appreciation is something that keeps the agents going despite a variety of customers they have to face every day. Let’s have a look at the best strategies for making your customer support agents feel valued:

Continue reading “Let your customer support agents know they’re really appreciated”

Posted on

All that makes up for an effective market research for your business

Market research

Market research is an important component of business strategy and refers to any organized effort to gather information about target markets or customers. It provides important information that enables you to identify and analyze the market need, market size, and competition. Here are some of the tips to make the most out of your next market research:

Continue reading “All that makes up for an effective market research for your business”

Posted on

The best tips to handle support tickets faster than ever

Support tickets

A support ticket is commonly used in an organization’s customer support center to create, update, and resolve reported customer issues, or even issues reported by that organization’s other employees. Generally, staff receiving a query from a user would fill out a small card with the user’s details and a brief summary of the request and place it on a list of pending queries for an appropriate person. Support tickets help resolve queries that are impossible to handle in a single attempt. Since it eventually affects customer satisfaction, so, the entire process needs to be speedy. Here are some useful tips that can help speed up the entire process:

Continue reading “The best tips to handle support tickets faster than ever”

Posted on

How to build an emotional connection with your customers

Customers

Businesses these days, very well know the power of a strong customer relationship. They are ready to go above and beyond to live up to the customers’ expectations to build an emotional connection with their customers. Connecting with your target audience on an emotional level can actually help you boost the level of customer satisfaction and hence, gain long-term customers. But how do you do that? Read on to know:

Continue reading “How to build an emotional connection with your customers”

Posted on

Lead generation with live chat: Know how the tool garners quality leads!

Lead generation

Lead generation refers to the initiation of consumer interest or inquiry into products or services of a business. Leads can be created for purposes such as list building, e-newsletter list acquisition or for sales leads. A business may acquire leads from a number of sources such as through personal referrals, through telephone calls or advertisements and other means. Surprisingly, businesses can even leverage the live chat feature on their website for this purpose. Let’s see how that can be done:

Continue reading “Lead generation with live chat: Know how the tool garners quality leads!”

Posted on

Top 4 strategies to significantly improve your NPS score

NPS feature

A single question helps calculate NPS: How likely is it that you would recommend our company/product/service to a friend or colleague?

The score for the answer varies from 0 to 10. People who respond with a score of 9 to 10 are called “Promoters”. Others who respond with a score of 0 to 6 are labeled “Detractors”. Apart from these, the responses of 7 and 8 are labeled “Passives”. Now, every business needs a good amount of promoters so as to inflate their profits. And here’s all that it takes to get a good amount of promoters:

Continue reading “Top 4 strategies to significantly improve your NPS score”

Posted on

Top 6 employee engagement strategies to make your team feel valued

Employee engagement

Employee engagement refers to the property of the relationship between an organization and its employees. Also, an “engaged employee” is the one who is fully absorbed by and enthusiastic about his/her work. He takes positive action to further the organization’s reputation and interests. Employee engagement when implemented appropriately provides a number of benefits to the organization.

Continue reading “Top 6 employee engagement strategies to make your team feel valued”

Posted on

Customer feedback: Why does it matter for your business?

Customer feedback

Customer feedback is basically the opinion of the customers regarding your products and services. Since customer satisfaction is the ultimate goal of any business, so, customer opinion is the most important of all and you need to make sure you listen to them at all times. Customer feedback matters a lot as it benefits your business in a number of ways:

Continue reading “Customer feedback: Why does it matter for your business?”

Posted on

Customer service reps: Questions to ask in order to hire the best ones!

Hiring customer service agents

Customer service is an inevitable aspect of a company and it’s success. You may offer the best of goods and services to the customers but that’s not the only thing that matters. Despite the exceptional quality of your goods, customers may still have queries that if go unresolved may lead to customer dissatisfaction.

So, you need to ensure that the customer service you offer to your customers is satisfactory. For this, you further need to make sure that you hire the right candidates to handle your customers. Let’s have a look at the mandatory interview questions you need to ask while hiring customer service reps:

Continue reading “Customer service reps: Questions to ask in order to hire the best ones!”