It’s a no-brainer that every business around the globe needs to take good care of its customers in today’s customer-centric world! So, it’s imperative that they have well-trained, highly efficient customer service team.
But what if your company doesn’t have enough resources to accept new hires?
Quite a problem, right?
Continue reading “How to outsource the best customer service contact center”
AI-powered customer service has changed the way customers look at a business’s support facilities. The technology has enabled the companies to gain a significant advantage by augmenting human expertise to help unlock new intelligence from data and use it to develop predictive insight.
With the numerous advantages that AI provides to a business, it is being speculated that AI-powered customer service is the ultimate future. Here’s why:
Continue reading “AI-powered automated customer service is the future and here’s why!”
Gone are the days when a customer relationship management system used to be a mere record of customer interaction. There is much more to a CRM today!
Customer relationship management has morphed into a broader spectrum of customer experience these days which makes it imperative for the businesses to pay special attention to their customer relationship management systems.
The reason?
Well, an efficient CRM means an exceptional customer experience which further means stronger relationships and hence a successful business! Let’s have a look at the latest advancements in CRM systems that the businesses today need to keep up with so as to stay ahead of the competition in 2018!
Customer relationships decide the success or the failure of any business!
The most successful businesses are the ones with loyal customers and long-termed customer relationships.
As a matter of fact, nurturing is the building block of a strong customer relationship as it provides credibility to the businesses which further leads to increased customer satisfaction, inflated sales and boosted profits. In this article, we have stated the best strategies for nurturing customer relationship:
Continue reading “Customer relationships: Here’s how you can effectively nurture them”
A quality customer service is the biggest differentiating factor for any business in today’s era. The better the quality of your business service, the more successful your business.
But are you aware of all the factors that make a customer service a “quality customer service”?
Well, if you are not quite sure, here’s a list of the keys to a great customer service in the upcoming year!
Continue reading “Quality customer service: Keys to enhance your business’s service”
In today’s era, when we talk about customer centricity, it’s no more just limited to knowing the hidden requirements of the customers and keeping up with their expectations. It is more about a business empowering the customers and what better way to do that other than educating them?
Now the question is- how can that be done effectively?
Well, there are a number of tried and tested ways to do that. Read on to discover.
Continue reading “The most successful ways a business can employ to educate its customers”
Firstly, what exactly is meant by customer acquisition management?
Well, the term refers to a set of techniques and systems to manage customer prospects and inquiries resulting from a variety of marketing methodologies. Marketing techniques such as customer referrals, customer loyalty programs, and participating in charitable events are quite effective at customer acquisition.
Continue reading “Customer acquisition management: Everything that you need to know!”
A live chat assistance is a very first thing a website visitor searches for when he/she gets stuck at a point. It is undoubtedly one of the most wanted communication channels to interact with websites to get instant help in case of any queries.
Continue reading “Live chat for business: Killer strategies to make the most out of it!”
E-commerce is all the rage today.
Anyone with products to sell is setting themselves up online.
The reason?
Continue reading “All that the customers want your e-commerce store to have!”
So, after going through a number of informative blog posts about the benefits of a live chat support and seeing your competitors moving ahead of you with the help of this amazing tool, you finally put it up on your official website. You’ve now got an exceptional live chat support powered by highly skilled live chat agents to help your customers out.
Continue reading “Live chat metrics: Have you been measuring the wrong ones all this while?”
What’s the first thing you do when an angry customer reaches out to your business?
Empathize and leave no stone unturned unless you get the perfect remedy for the situation. Isn’t it?
Well, what if I say, it isn’t over with your customer support team resolving the issue!
Wondering what’s next?
Continue reading “Here’s all that your angry customers want your business to learn!”
Do you think email marketing is oh so outdated?
Well, if that’s so, it’s all in your mind!
Email marketing is undoubtedly a powerful and highly efficacious medium for growing your business. It is far more beneficial than other, more traditional forms of marketing. Here are the top reasons to convince you to invest your time and resources to develop an email marketing program:
Continue reading “Email marketing: Do you think it’s no more beneficial? Think again!”
Building a scalable, repeatable and predictable business that always has a favorable sales growth pattern is not an easy task.
Almost every business is affected by a number of issues that hinder its growth!
Even if you have a promising solution in a lucrative market and have the resources to boost your sales growth, it can be pretty tough to expand at the level predicted in your business plan or expected by your investors. Here are some critical factors that could be hindering your growth:
Continue reading “Top factors that may be restricting the sales growth of your business”
Wondering why brand advocacy?
What brand in this whole wide world wouldn’t want its customers to be saying great things about them?
But do you know what’s more delightful than having satisfied customers?
Continue reading “Brand advocacy: How to get your customers promote your brand!”
Live chat software has left no sector untouched! Whether it is the industrial sector or the hospitality sector, this amazing customer support tool sure has a crucial role to play. Let’s talk about live chat support for the hotel websites today.
What’s the first thing you encounter when you enter a hotel?
The reception, right?
Continue reading “Here’s why your hotel website should definitely offer a live chat support”
What exactly is meant by a proactive customer support?
Let us explain it in the simplest possible way- In a typical situation, customer queries are addressed when they arise. Though an instant query resolution would make them happy this reactive approach may not provide you with the desired customer satisfaction level.
Is there a better option?
Well, the answer is- Yes, there is and we call it- proactive customer support.
This type of support means you solve problems before customers have to call you. With a proactive approach, you can solve customer queries even before they become aware of them. Such a customer support can work wonders for your business, provided, you employ the mentioned strategies:
Continue reading “Proactive customer support: Strategies to leverage the amazing approach!”
Businesses today, place so much importance on their customers and why not? After all, it’s because of and for the customers that a business exists. That’s the reason numerous attempts are made to assist the customers whenever they need help. However, just providing a number of different customer service channels to the customers is not enough. Businesses should further adjust the expectations associated with these always-on, instant channels. This can effectively be done using chatbots.
Continue reading “Chatbots for banking: The perfect blend for a 100% customer satisfaction!”
It won’t be wrong to say that people love to get problems solved fast. Receiving an immediate response to their query or issue is a huge confidence booster for them. An efficient live chat software for is one of the many ways a business can do that.
Continue reading “Live chat for sales: Here’s how you should be using it for boosting profits!”
A business cannot exist without its customers, and this is why companies are focusing on how to win new customers and perhaps more importantly, retain existing ones. Providing an exceptional customer experience is important to the success of any business. Hence, inculcating such strategies that can help improve the efficacy of customer service can prove to be highly beneficial. Have a look at some of these customer experience strategies and leverage these to gain customer satisfaction and loyalty:
Continue reading “Want to enhance the customer experience? Here’s your ultimate guide!”
Today, customers are smarter, more impatient and quick enough in making decisions. One such example is their preference of a live chat support over other support channels.
Now, the question is – Why do customers prefer online chat services over email and phone?
Well, in order to find an answer to this question, you’ll have to read on.
Continue reading “Ever wondered why customers prefer live chat over any other support?”