The healthcare sector has always welcomed the advancements in technology with opened arms. The sector continues to constantly redevelop and improve patient care and operations. As a matter of fact, the advent of live chat and video chat in the healthcare industry has played a significant role towards the improvement in patient care.
Let’s see how live chat and video chat facilitate the healthcare services:
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The whole world is online. So is the cosmetics industry! Reason? Every business that wants to be successful in today’s era, employs a customer-centric approach. Higher the level of customer satisfaction, the more successful is the business and the only way of doing that is enhancing the customer experience.
Here’s a list of the best practices from the most successful online cosmetics companies:
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Hospitality, tourism, customer support, education, health, finance, retail- not even a single domain is untouched by live chat! The powerful tool has the potential to serve them all and work wonders for them.
Today, we’ll be telling you how live chat benefits the software industry. Read on.
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Inbound marketing is all about garnering the attention of the website visitors through content creation. That’s done through quality and informative niche-specific content before they even think of availing a business’s services.
The inbound marketers today are well aware of the fact that there’s an abundance of information. They also know that there’s a lack of attention and patience. That’s what encourages them to intensify their marketing endeavors.
As a matter of fact, of all the methods employed in making the most out of inbound marketing, live chat remains an unrivaled one.
Wondering what makes us say that? Read on.
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What qualities do highly efficient live chat agents possess?
Faster response time, multitasking, good writing skills, excellent command of grammar and stuff?
Well! That’s what everybody knows! Today, we’ll tell you about the little-known traits of the most successful live chat agents.
Ready? Here you go!
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Lead generation myths! Yes! they do prevail.
In an attempt to make the most out of the lucrative market, businesses often tend to follow the age-old practices that are said to be tried and tested in their niche. What they fail to understand is the reality.
Lead generation is one of the most important aspects of any business. The process is so popular that it has a number of myths related to it. Wisdom lies in identifying them and employing the genuine and effective strategies.
Let’s make it easy for you. Here are the top lead generation myths, demystified for you!
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Customer journey maps are crucial for customer success and customer experience management. Journey mapping is a necessity for nurturing and satisfying customers in today’s era!
A customer-centric approach is what makes the businesses stand out from the crowd today. Customer journey mapping here is inevitable. However, if not done right, it may simply backfire! Here’s all that doesn’t let you make the most out of customer journey mapping:
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It’s a no-brainer that a business needs to filter what it communicates to its customers. There’s something more important than this. Any idea what that is? Well, its the communication channels that it uses to engage with its customers. Just like it’s important to know what to convey, it’s equally important to know where to convey it.
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Being a part of the e-commerce competition, you must have often heard about placing live chat on your checkout pages. Do you know the reason behind this suggestion? Come, let’s enlighten you with the same:
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Chatbots for customer service- yet another intervention of technology in real life.
When you own a business and have a huge customer base to serve, you are under constant pressure to keep all your customers happy. Keeping abreast with the latest trends in customer service, employing strategies to improve the customer experience and making endless efforts to gain more and more satisfied customers is what every business aims for.
Continue reading “Ever tried chatbots to ramp up your customer service standards?”
What’s the need to collect customer data? How would these piles of information help you?
The answer is- ‘Customer data is no less than a gold mine.’ Whether you collect this valuable customer data through forms or social media pages or a live chat service, either way, it serves as a powerful resource to enhance your customer service.
What makes us say that? Read on to know.
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Do you know what’s the best way to stand out from the crowd? Ever wondered what works the best when trying to stay ahead of the competition?
Well! The answer lies in the following three words- ‘Beat your competition’!
Be it a business or education or customer service, the statement applies to all. The best way to be a clear winner- you have to beat all those competing with you.
When it comes to customer service, there’s a lot you can do to beat your competition. Read on to know.
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Live chat agents have to be fast, patient, versatile, flexible, knowledgeable and what not! Above all, they need to be accurate in every response they send to the customers seeking query resolution.
Wondering why?
Suppose you have an issue with a company’s product and you reach out to the support team through live chat. How would you feel if you receive responses full of typos? Won’t it just spoil your already spoilt mood further?
That’s why it’s important that special attention is paid to the emails and the chat responses sent to the customers. This is necessary not only for a business’s reputation but also for ensuring customer satisfaction.
Continue reading “The best tools to turn your live chat agents into grammar nerds right away!”
Customer service fails– something that every business may face at some point in time or the other.
Why?
Well! Obviously, they are not doing the needful. Customer service fails eventually lead to dissatisfied customers and the reason for this may be anything from bad employee choices to neglecting customer efforts!
Here are some of the reasons that otherwise go unattended but may actually be contributing to your business’s customer service failure.
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Lead generation is a necessity in the business domain and with the advent of artificial intelligence, it has gotten easier in the recent years. AI has the tendency to outperform humans due to the unmatched qualities of the machines and technology. It has a lot to offer to businesses leveraging AI for lead generation. Here’s all that it can do:
Continue reading “How AI benefits the lead generation process for any business”
Scaling customer support- why do you even need to?
Well, that becomes inevitable when your startup finally starts blossoming into a full-fledged business and your customer base grows. This not only leads to an increased demand for your products and services but also the customer queries.
This calls for employ strategies to adapt to all these changes. Here’s how you can do that:
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When you own a business, you have people talking about it. Just like you may have a lot of appreciation, you may also get numerous negative customer reviews. Where positive social proofs may make your business while the negative reviews may just wreck havoc!
However, you need not panic when you see such reviews on your website or a social platform. You should instead look at it as an opportunity for making improvements in your business. Stay calm and try out the best strategies to tackle such negative social proofs.
Here’s all that you can try.
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Have you recently experienced a decline in your brand loyalty?
Are your loyal customers just moving away, ditching your brand?
Here’s all that may be responsible for the same.
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What’s an exceptional customer service?
It’s that smile on your customer’s face when he/ she receives what he actually asked for. It’s all about those brand mentions that your happy customers willingly make on social platforms. It’s the WOM that drives in new customers.
In other words, when you go that extra mile for your customers, they obviously feel valued and wish to appreciate your efforts. And they do it through brand loyalty, WOM marketing and so on.
But how do you push your limits to make all that happen? Read on to know.
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No matter how hard you try, customer complaints are inevitable. They are a part of every business. The success of any business, no matter what scale, depends upon the attitude towards those complaints.
Customer complaints when looked at in a positive way can actually be a motivational source. They can actually help your business grow.
Not quite convinced? Let’s have a look at what all these complaints can provide you with.
Continue reading “Customer complaints: Not a bane but a blessing in disguise!”