Posted on

Hiring live chat agents: The best tips and tricks to do it the right way!

Live chat agents

Hiring live chat agents is so simple!

Do you feel the same?

If yes, then you are mistaken! Choosing a live chat agent for your company is not just putting a candidate through a writing test and a typing test. It’s a lot more than that!

That’s because your live chat agents represent your business. The way they interact with your customers, assist in query resolution, guide them through the purchase process, clarify their doubts and help in making decisions determines how customers perceive your business!

Continue reading “Hiring live chat agents: The best tips and tricks to do it the right way!”

Posted on

That’s how you put up a powerful knowledge base for your customers!

Knowledge base

A knowledge base on your website is a boon for your support agents and customers alike.

You ask us how?

Well, it’s no brainer that the customer service reps have to deal with a lot of queries throughout the day. Also, of all the queries that they have to face, most are simple and repetitive. The time wasted in helping all the customers with similar (and simple) issues can effectively be used to address more critical issues. That’s what a knowledge source can help with.

This implies, having an effective knowledge base is quite inevitable! Here’s how you can create an effective one.

Continue reading “That’s how you put up a powerful knowledge base for your customers!”

Posted on

SMS customer support blunders small businesses need to avoid asap!

SMS customer support

Why SMS customer support?

That’s just a tiny question with various answers!

SMS customer support because:

  • It offers a personalized support.
  • It is affordable.
  • Text messages have the highest opening rate.
  • SMS customer service is unaffected by the device type and the network.

In order to leverage all the benefits of SMS customer support, the service needs to be provided in a correct manner! There are a number of mistakes that the businesses often commit while providing this type of customer support. Here’s a list of what all doesn’t go well:

Continue reading “SMS customer support blunders small businesses need to avoid asap!”

Posted on

Lead generation with LinkedIn: You won’t believe how easy it can be!

Lead generation using LinkedIn

How important is lead generation for a business?

Okay, let’s relate it to real life. How important is it for the humans to eat, drink or breathe to survive? Just like all of these activities are inevitable, lead generation is critical to a business’s survival!

That’s why businesses around the globe leave no stone unturned to generate and nurture leads. The most effective lead generation today, can be achieved through social media platforms especially LinkedIn. Here’s how it can be done effectively.

Continue reading “Lead generation with LinkedIn: You won’t believe how easy it can be!”

Posted on

Chatbots for hotel websites: All that you can expect from the combination!

Chatbots for hotels

Chatbots for hotel websites- Truly a match made in heaven!

With a large section of the population going gaga over the messenger apps today, it has become a bit difficult for the businesses to reach out to their audience. That’s because privacy has become a major concern for the people nowadays. They no more wish to be bothered every now and then and do not feel like sharing huge chunks of personal information with just about anyone!

Continue reading “Chatbots for hotel websites: All that you can expect from the combination!”

Posted on

Chatbot: A reliable and trusted employee ready to serve you for free!

Chatbot

Not yet created a chatbot for your business? Not quite convinced about creating one? Well, we have some solid reasons to convince you about that!

But first! What exactly is a chatbot and what’s it meant for?

Well, a chatbot is basically a computer program that conducts a conversation via auditory or textual methods. It’s a method of fuelling up your live chat assistance. Easy to create, this highly efficacious program is the best thing you can strengthen your website with. Have a look at what all it can do for your website and business:

Continue reading “Chatbot: A reliable and trusted employee ready to serve you for free!”

Posted on

Fuel up your marketing efforts with online customer service communities

Online customer service communities

Online customer service communities are based gathering places where an exchange of valuable information and brainstorming of ideas takes place on a large scale. These communities consist of customers, experts, partners and others. Individuals gather and discuss specific problems and discover solutions. Thereafter, they come up with out of the box ideas to improve a company’s products and services.

Continue reading “Fuel up your marketing efforts with online customer service communities”

Posted on

How live chat transformed and continues to benefit the real estate sector

Live chat for real estate

As a matter of fact, live chat has made its way into almost every economic sector. Real estate is also one such sector that has evolved over all these years. In fact, most of the real estate businesses today, adhere to the cutting edge technology and have a dedicated website to showcase their offerings, engage with customers and close sales! A live chat service on the website acts as an icing on the cake. Let’s see how.

Continue reading “How live chat transformed and continues to benefit the real estate sector”

Posted on

Multilingual live chat support: Bridging the communication gap like a boss

Multilingual live chat support

So you want to know why multilingual live chat support? What’s so special about it? Have a look at the facts below.

According to a research, about 74% of buyers are more likely to purchase your product if you offer support in their native language. This especially implies to the businesses that have customers around the globe. When you have customers across different parts of the world, relying on the English language to engage with the customers is not an option.

Continue reading “Multilingual live chat support: Bridging the communication gap like a boss”

Posted on

Live chat for higher education: Kicking away all the chaos!

Live chat for higher education

Live chat for higher education- sounds familiar? Let’s see what it’s all about.

The admission process in higher education is more of a chaos than an element of excitement. This is due to the complexity of admissions, rising costs and information overload that often drive the prospective students away. Most of the students abandon the website before completing the admission process.

Continue reading “Live chat for higher education: Kicking away all the chaos!”

Posted on

Live chat fuels up your lead generation like nothing else!

Live chat

Customers are crucial for the existence of a business but it’s never that easy to acquire them! The very first step that needs to be accomplished to build a customer base is lead generation. A growing influx of leads is what keeps a business going in the first place and the best way to achieve that is live chat. Read on to know how.
Continue reading “Live chat fuels up your lead generation like nothing else!”

Posted on

Live chat and emojis: A perfect match or a mismatch?

Live chat and emojis

Remember those days when texts and chats used to be about plain text and punctuation? We’ve all been misunderstood by text at some point or the other due to the lack of expressions, isn’t it? Such words that could be polite when used in a face-to-face communication, used to seem boring in a simple plain text. Anyways, times changed, texting saw numerous changes and in came those cute, vivacious and expressive yellow emojis that bridged the gap between texting and in person communication! Do you know these emojis have an important part to play in live chat support as well?

Continue reading “Live chat and emojis: A perfect match or a mismatch?”