Live chat is indeed a powerful tool to start interaction between a business and a consumer in real time or in a business to business communications online. Once the chat is initiated, the customer can communicate with a customer service representative or a sales man through text messages on the screen. Continue reading “What is live chat?”
Have you ever given a thought as to what your customers want? Assistance! But when do they want it? It is said by the social media and marketing consultants Brian Hongiman, “ If your business doesn’t put the customer in charge, then you’re not likely to succeed in the future.” Continue reading “Benefits of live chat for ecommerce website – Part II”
Live chat at your website is the ultimate customer support. It provides your potential prospects and customers with the option to chat in real time and get all their concerns resolved. Continue reading “Benefits of live chat for ecommerce websites – Part I”
In today’s competitive era, even a single advantage, your business is having over your competitors can make a tremendous difference in the volume of your total profit. Even the online retail market is on the boom today which has made the competition more tough. Continue reading “Live chat : the next growth opportunity for your ecommerce business”
Live chat provides many benefits and it does improves the site performance. It does provides excellent customer support, addressing to customer needs in real time. It also provides : increase conversions, customer service and lead generation. Continue reading “Live chat – Lead generation”
According to Baymard institute, the average online shopping cart abandonment is almost 68%. This figure has been estimated from 27 different studies and are focusing as to why eCommerce stores are desperate to reduce basket abandonment. Continue reading “Reduce basket abandonment with live chat”
In today’s market place where everything is becoming more and more competitive and the profit margins are getting more and more squeezed, the only way to set a brand apart from the entire competition is great customer service. Continue reading “Live chat : The ultimate customer support”
Live chat is becoming increasingly important and beneficial as a customer engagement platform. In fact , it has been witnessed that there are customers who say that having a live person answer their question in the middle of an online purchase is one of the important and best feature a website can offer. Continue reading “Live chat : The customer engagement platform”
The basic aspect of live chat is that it is very much there at your website when your customers need it the most. The ecommerce is also growing constantly as the retailers are seeing a shift occurring online rather than offline. Continue reading “Live chat : The optimum customer service”
There are 94% of the companies which agree that personalization “is critical to current and future success”. This is because it is easy for the customers to find fascinating products on personalized e commerce websites. Continue reading “Live chat provides personalization”
There are many benefits that come with live chat and the way in which it can improve the site performance. Here we are going to discuss the benefits of live chat in increasing conversions. Continue reading “Benefits of live chat : Increase conversion”
Welcome to the age of customer, where businesses survive or fail just based on the customer service they provide. According to studies it has also been revealed that 66% of the customers are going to spend more if a company offers excellent services. Continue reading “When it comes to online shopping, live chat drives conversion [Infographic]”
Live chat provides instant solutions to all their customer and visitor queries very much at the website. The companies that are using live chat have seen overall reduction in cost of serving the customers. Continue reading “Live chat saves money”
Live chat, is no doubt a powerful tool to start up an online communication between a business and a client in real time or even during business to business communications online. Continue reading “What is live chat?”
If you are thoughtful about putting live chat to work on site, for lead generation, enhancing conversions and customer service, than live chat has to go beyond click to chat. It is witnesses that the apical amount of engagement with website visitors come from proactive chat rather than reactive. Continue reading “How to use live chat effectively?”
Live chat is basically reactive and proactive. We have discussed reactive live chat in the previous blog and now we shall focus how proactive live chat is beneficial to your company. Continue reading “The basics : Reactive vs Proactive live chat – Part II”
The strategy which you are deciding for live chat basically depends on your company’s individual requirement for chat. The major policy decision is whether to use proactive or reactive chat or maybe a combination of both. Continue reading “The basics: Reactive vs Proactive live chat – Part I”
There are number of manners in which the customer support agents, marketing department and the sales team are utilizing live chat to make the customers happy, hike online sales, conversions and reduce service costs. Continue reading “Live chat – Reduced service costs”
Live chat is loved by the business too. This is a great fact. Not only the customers love live chat but businesses also love live chat too.
“ According to poll By Anderson Consulting, almost 62 % of Internet consumers said they would purchase more products online if live customer support were available.” Continue reading “Live chat is loved by the business too.”
In the digital era, business are engaging more and more customers through online channels. The demand of the market for the businesses is to provide full support to its online customers and enhance their online customer experience.
With the traditional supports like phone, email and self service, live chat is also a great tool for online customer support and it adds to happier customers, increased conversions and a marked reduction in the service costs. Continue reading “Customers love live chat”