Today the expectation of customer service of the consumer has risen by leaps and bounds. The conventional methods of customer support via telephone and email have become the default standards for most of the businesses. Continue reading “Why to go for live chat?”
Every year it is seen that business all over the world lose billion of dollars just because of poor customer service. It has also been revealed by the Right Now Customer Experience Impact Report that more than 89% of the customers have made a switch to the competitors site after having a poor customer experience.
Implement live chat at your site. Live chat helps the business to improve the quality of customer service and support provided online which enhances the customer experience. Here are the benefits of live chat.
Today the modern customers are available with a variety of choices and it has really become tough and a big challenge to retain the attention of your online customers. Some of the concerns are how to keep your customers interested in your products and services? How to prevent them from leaving your website for a competitor? What should be the key elements to focus on customer retention online? Continue reading “How to retain your online customers with live chat?”
We are all aware of live chat and its incredible achievements. It is a powerful gadget at your website which gives instant solutions to your customer queries. This is the reactive mode, that is there is the live chat support at the website but it shall be active only when the visitor clicks the chat button. Continue reading “Proactive live chat”
The customer feedback industry is a big business, as there is a requirement for any business to modify their products and services according to their customers. So basically first they have to try to figure out the pain points of their customers and then develop products which can suit and match their requirements. Continue reading “Live chat provides instant customer feedback and free research”
Live chat provides you exceptional customer service. It is the most preferred customer support and also reports immensely high level of customer satisfaction. And of course happier customers means more to your business as it also includes repeat business from your loyal customers. This also allows you to charge more for your products which is a win-win situation for both the business and the customer. Continue reading “Live chat marks decreased cost!”
It’s not hard to believe that offering live chat at your website enhances loads of new leads which can increase sales by 30%, and believe it, you won’t have to spend a dime on lead generation. Having a live chat at your website is the very first step to increase your monthly revenues. Continue reading “How to increase sales with live chat?”
Live chat is a complete new way to interact and communicate with your customers. Basically the customers initiates a chat request by clicking the powerful icon on the website. It is used by the prospective customers and helps them in their buying decision or can be used by the present customers too who may be facing problems with the product they have already bought. Continue reading “What is live chat support?”
It really does not matter what industry you are in, you do have some form of customer service support. It may be an email or telephone support or may be social media to provide answers and solutions to your customer queries. Continue reading “Live chat is a lot more than only reactive customer support!”
Just give a thought. You are at an e Commerce website and are facing an issue while at check out. There is a moment of panic, thinking to yourself, “ what do I do if it is passed business hours, and I have no one to help me finish my order?”
Then you notice the small chat box with a smiling face at the corner of the screen. What a relief! You now approach to the person with your problem and they are more than happy to assist you. Your problem is solved. This is live chat. Continue reading “Live Chat : Quality Assurance”
The eCommerce websites should not be just focusing on quick sales. Your products and customer service should be geared to provide the customers with positive experience which motivates and encourages them to return again and make purchases. Continue reading “Customer loyalty : Provide a real reason to return with live chat”
The business are on a constant urge and move to build a strong online presence in order to facilitate the customers in a more convenient and efficient way. It may be any business, there is an ever growing requirement for communicating with your customers and understanding their needs, not only to improve the customer experience but also to enhance sales. Continue reading “Benefits of live chat”
Live chat is the ultimate, valuable and popular tool which is used by the business to provide effective and excellent customer service and support. Live chat makes easy for the business to interact with customers in real time thus solving their problems and responding to their queries right there and then. Continue reading “Live chat – Online support 24/7”
Customers today are having fast paced lives and they are making an incredible presence online. In fact online shopping has become an integral part of their lives. Hence if you are having an online business, differentiating your business with excellent customer support is something that would result in customer retention and will give you an edge over your competitors. Continue reading “Live chat prevents unnecessary costs”
The basic foundation for creating long lasting business- customer relationships is trust. The customers who trust a business will continue to make purchases from them and are also seen to be their loyal customers.
Today the business are changing their strategy and are investing more in building trust and are more likely focusing on customer retention. Continue reading “Live chat builds trust with online customers”
With the rise of the popularity of smart phones and tablets, the business have begun to recognize the need and importance of having a strong online presence. According to a report publishes by Bain and Company it is also seen that online customer engagement can lead to 20% to 40% increase in sales. Continue reading “Live chat : Boost Web Traffic”
If you are looking for ways to turn the web browsers into paying customers than providing quality customer service is an awesome way to differentiate your business and land your customers with an incredible experience.
Live chat is the tool which provides excellent customer service. Continue reading “Engage visitors and collect contact details with live chat”
With the advent in technology, the online customers are become more and more demanding with every passing day. This is why the e Commerce entrepreneurs are under the pressure of having awesome websites that appear more appealing and captivating for modern day customers. Despite the website playing an important role there are several other factors too which impacts the reputation of the business quality customer service being one of them. Continue reading “User Experience with live chat”
If you want to differentiate your business the ultimate thing on which you should focus is offering your customer an awesome online shopping experience. The point of entry in an e-store till the moment you are done with the purchases, the most fascinating thing is how you are treated by the CSRs.
If you want to differentiate your business the ultimate thing on which you should focus is offering your customer an awesome online shopping experience. The point of entry in an e-store till the moment you are done with the purchases, the most fascinating thing is how you are treated by the CSRs.
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Live chat as we are aware provide solution to your customers in real time. Another benefit of having live chat at your site is that the agents can identify the client pain point and understand every customer related issue to the best of their ability and can offer timely solutions accordingly. Continue reading “Live chat – Offers clients guidance around your website.”