According to e consultancy live chat seems to mark the highest satisfaction levels of any customer service channel. It states 73% satisfaction rate with live chat, 61% for email and 44% for phone. These statistics are conveyed from eDigital’s Customer Service Benchmark who conducted a survey on 2000 customers and their experiences on different customer channels. Continue reading “Live chat yields the highest satisfaction rates”
Live chat at your website allows your customers to easily get in touch with your customer representative support. The agents in turn assist them with any queries regarding the products and services thus enhancing the customer shopping experience and of course the company revenues. Continue reading “Live chat gives you priceless customer feedback”
The majority of companies are failing to provide immediate information to their potential customers. This really hampers the sales and even your business. In the competitive era you have to be a step ahead of your competitor. With live chat at your website you can surely avail the goals. Continue reading “What is Live chat?”
Live chat provides real time convenience for customers. According to Forrester research there are 44% of on line consumers who say having a question answered by a live chat agent in the middle of an on line purchase is something which really delights them. It is also the best feature any website can offer. Continue reading “Live chat provide real time convenience to customers”
Having a real person walk through while you are making a purchase is highly influential. He can guide you with a word of wisdom or can even help you in finding what matches your interests. Sometimes just by enlightening you with the customer reviews or even the sales person can impact your purchase decision. Continue reading “Live chat: Increase conversions and sales”
Today there a lot of e commerce websites who are having live chat support at their website to provide real time answers and resolve the doubts of the customers. Real time chatting with a real live person that is the customer support or the live chat agent not only builds customers confidence while they are shopping but also helps to improve your conversion rates. Continue reading “Live chat saves money”
Selecting a software for customer support and service can be a daunting task at times for many business. Once a system is selected and implemented many businesses are motivated to continue using the same regardless of the challenges they encounter just avoiding the need to transit to a new system. Continue reading “Live chat implementation is quick and painless”
Today the consumer expectation of customer service has reached to heights. The default standard for most of the companies of providing phone support and email support is still prevailing, but if you want to differentiate your business and fascinate your customer by giving them an incredible experience you have to think for something extra. That is give your customer on demand support. Continue reading “Enjoy multitasking with live chat”
Before going for any customer service channel there are many parameters to be considered before making a choice. Extracting data from a recent survey on customer preferences it has been seen that live chat is the most preferred customer service channel among the users and even the companies love live chat. Continue reading “Live chat as a customer service channel”
Imagine you are in a store and you have a compliant or a simple query. But instead of having an interaction with a sales associate you are asked to make a call or write an email and then simply wait for the other party to get back to you on line or mail. Isn’t that ridiculous? Most probably you will be fed up and just leave the store. This same example is also applicable on on line stores too. Continue reading “Live chat is another mean of communication”
According to a Forrester research, the best feature any website can offer is interaction with a real person while making an on line purchase. If there is one rule of thumb in sales than it is about making your customer happy. Just giving them the website functionality they desire and interacting them on the customer service channels where they feel completely comfortable is critical. Continue reading “Customers prefer live chat”
Today the shoppers are also developing a penchant for ‘live chat’. They too know that if customers don’t interact with real people they might not make a purchase. 77 % of on line shoppers say they would love to make a contact with a real person before making a purchase while more than 50% says a lack of interaction with a live person has made them click away from the site, simply abandoning the shopping cart.
You can say that the success of the sale could be a also because of the guilt as it is hard to say ‘no’ to a real person but more likely its the satisfaction consumers feel when they actually communicate with some one in real time. That’s something even the social media cannot duplicate or boast of.
Even it is seen that more than a half of the customers are more likely to return to the website that offers live chat. The same customers also indicated that they had been satisfied and their last purchase is often a result of the chat session itself.
Live chat is a simple way to keep your customers happy, engaged and coming back. Today in the on line scenario what the managers forget is the power of customer service. But now the tables are starting to turn and brands are realizing that treating your customers well and providing quality service can be a form of marketing. As these customers are the only one who are going to spread a good word about your great customer service.
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The unsung hero of the customer service is the live chat. Though it’s not as popular as face book or as jazzy as Instagram, a social butterfly like Twitter or business like as Linked In, but when comes to providing immediate, result driven customer service, live chat is simply the best.
Live chat is the best and the humblest customer service tool. Its chilled to your website, private and very simple.
Live chat is something which connect with your customers at the point of sale and can help thrust browsing customers into the checkout line. And customers really appreciate it. Social media presence is indeed necessary to increase your brand sales but do remember that quality service is the market buzz and hence you should incorporate this powerful widget at your site.
Now live chat connects with your customer at the point where they are deciding to buy or not. According to Anderson consulting poll, more than 62 percent of consumers said that they would purchase more on line if they had someone “live” to interact with, to resolve their doubts and answer their queries.
With live chat you also have increase in sales and even there is an enhancement in the average order size and reduction in shopping cart abandonment for sites that have the live chat icon at their site.
Actually with live chat at your site, the live chat agent can view where the customer is, that is the page he is viewing or simply he has a knowledge of what he is interested in. This can help him to make the consumer aware of more range and variety of products which are there and suits his taste. Ha can also guide him with a word of wisdom and even the discount coupons available or the sale, whatever is applicable.
This for sure will escalate the sales. So live chat provides quality customer services as well as hikes the sales.
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With the increasing competition in the market it has become tough to meet the expectations of the customer. To remain ahead of your competitors you have to differentiate your business in some way. Since the products, prices remain to be the same you can always work upon the services. Continue reading “Live chat is available 24/7”
People who are using live chat at least once a week are more likely to make purchases than those who have not used live chat. People have also agreed that interacting with a “live” person at the chat window is more comfortable and it highly influences their purchase decision also.
Live chat agents are equipped with excellent traits and it is always a pleasure to interact with live chat representatives.
Live chat is always helpful. You can rely on the agents as they are all there completely enlightened with knowledge to guide you through your shopping expedition.
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Its time to rethink your customer service strategy. The way the company are handling their customers these days is changing. People are busy and they don’t have the time to wait for response of your emails or make a call. So you have to opt for some other trendy way. Live chat is the best way out and no doubt it is becoming the most desired method of contact.
Live chat simply means convenience for customers. According to a Forrester research, more than 44% of on line customer says that having any query resolved in the middle of an on line purchase is the best feature of live chat.
Now basically there are two types of customers that use live chat. The first are the potential buyers. They are the one who need help regarding the common question as follows:
These simple questions impact a lot on your purchase decisions and are very crucial too. The chat agents are like brand ambassadors for your business so its important for them to be highly skilled and professional too. They can make a sale at this critical point with their proper guidance.
The other group of live chat are users are who are already your customers. The basic reasons why they need the assistance of your live chat representative are as follows:
With live chat you can also avail instant feedback from your customers. If you are in a Saas business, the moment anything goes wrong, live chat permits you to have an immediate view of the problem from your customers perspective.
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Live chat support is a entirely new way to interact with your visitors on the website. The chat button can be fixed any where on the site. Live chat can be used by either your prospective customers if they want to be enlightened on any specific product or to help them with their buying decision. It can also assist your current customers who need help with a product they have already purchased. Live chat is not limited to only big guys but it has become an important tool for the small business also. Continue reading “Live Chat And Its Additional Features”
The current scenario of the on line market is not less than a battlefield. There is a fight on every day basis to overcome new challenges and satiate the customers high expectations. There is a constant fight to retain your customers from being encroached by your rivals. Continue reading “Why is live chat more effective as compared to other customer support methods??”
Live chat can make all the difference in pressing the button “Place Order” or abandoning the cart. With the perfect live chat, the client inquiries can be used to make a full fledged knowledge base, help-desk and more. This in turn can help the other prospective customers find the exact solution they require and that also when they need it at most. Continue reading “Live Chat Boost The Customer's Confidence”