We are aware of the amazing ability of live chat to provide exceptional customer service. Customers have beeen listing live chat as their preferred means of customer support and even customers are reporting higher levels of satisfaction while using live chat. Continue reading “Benefits of live chat”
Today the expectation of customer service have touched heights. Supports via phone and email have become the default standards for most of the companies. To improve the customer experience and differentiate your business it has become important to give your customer access on-demand support. Continue reading “Live chat provide chat logs for transparency and proof of contact”
Live chat is the real unsung hero of your quality customer service. It may not be as popular as facebook, as flashy as Instagram or a social butterfly like Twitter, or even as professional and businesslike as LinkedIn, but when it comes to speedy, result driven customer service, live chat for sure has an upper hand. Continue reading “Live chat is an essential customer service channel”
Some interesting data revealing the facts about live chat in US and UK have been exposed. It has been observed that with more consumers being given the option of speaking to customer service employees in real time is influencing the purchase deals. Continue reading “Do average website visitors like live chat?”