The consumer expectations of customer service have reached heights. Providing customer support via phone and email have become the default standards however if you want to differentiate your business you have to improve the customer experience as well as it is important to give support to your customers on demand. You have to make sure that your customers are getting their needs addressed as quickly as possible.
Live chat allows your customers to multi task. No one is interested to remain tethered to the chat window for the reply. With live chat you can enjoy your coffee when its hot only while browsing as there is going to be an audio or video ping to let you know about that your query has been answered.
Live chat also provides chat logs for transparency ad proof of contact. When you are having customer service support on phone, you don’t typically get a recording of the verbal conversation. But with live chat you can get the copy of chat transcript on your email id. This can be very helpful in case of any hidden cost or discounts mentioned by the live chat representative. It can also be used as a point of reference in case any issues arise in future.
The chat transcripts can also be used by the chat agents to help them with the repeat customers. Instead of the customers wasting their precious time in rehashing their query, the chat agent can have a look at the previous chat which can land him with loads of information about the customer and hence can continue the conversation.
Live chat is powered as one of the best customer service support.
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