Live chat gives the strength to on line business. Just like the physical store customer care executive, live chat agents also perform their job while the potential customer is surfing at your website. They can assist in real time and make their shopping experience awesome thus boosting your sales and revenues.
However there are aspects to be considered before deciding to use live chat for your business. The first and foremost concern is will customers be comfortable using live chat if incorporated?
It would be impractical to arrive at any conclusion without any analysis. A recent Software Advice Report suggests that 56% of people in the survey responded positive that is they said “yes”. They have used live chat once in order to satiate their queries.
Another factor which had been observed is that about 33% of proactive chat where the agent initiates the conversation with a visitor on the website receives a response from the latter. This is indeed rewarding as targeted chats are to engage with visitors. Even you can also opt for some automated decisions as to showing or hiding a live chat widget on certain pages and greeting visitors when they visit the page, randomly sending them message after few seconds to inquire if they need your help etc.
Live chat hike sales with few purchases only as customers get back to your site again and again after having a feeling of fulfillment.
Even the retailers who are engaging customers in live chat and treating every chat as a potential sale, avoid diverting shoppers to emails or phone. They believe in delivering fast solutions and have results to prove it.
With interacting with a real person through purchase not only augments confidence but it also motivates the customers to spend more than those who don’t use live chat.
A positive experience leads to a higher average order value, thus your sales are directly affected by live chat.
Incorporate the live chat icon at your website. Contact us