There was a poll made by Anderson Cosulting which said that almost 63% of on line customers say that they would purchase more products on line if there is a live customer support that can help them out with their queries.
So you can easily boast of increased sales with a live chat icon installed at your web site. With that type of increase in on line sales, live chat will reward for itself many times over. For you, there are many reasons for using live chat, reduced shopping cart abandonment by 30%, a hike in average order size and a lot more to charm you.
On line shopping exposes you to a wide variety of choices, and to have an item in your cart among such a great and vivid range, at times is a challenge. At that crucial point if a customer needs to get support, the opportunity of him making a call is quite low and of sending an email is ridiculous! But the efficiency and immediacy of live chat at that moment emerges to be super hero for the client.
As stated in the recent survey also which says that “ 77% of people on line would like to make contact with a real person before making a purchase, and over a half say that lack of interaction has caused them not to purchase.”
Even after experiencing a positive customer support, the customers are more likely to return to the website and interested in doing more business with the company in the future. An emarketer.com survey found that more than 63% of customers are more likely to revisit the website that offers live chat in comparison to those who do not opt for the powerful widget on their site.
“62% reported being more likely to purchase from the site again. A further 38% of respondents said they had made their purchase due to the chat session itself. All these attitudes were even more prevalent among respondents who bought on line at least weekly”as stated in emarketer.com survey.