Just having live chat at your website provides you with loads of new leads that can hike your sales by 30% and that also when you are not at all required to spend any extra penny on lead generation. Having a live chat feature on your website is the first awesome step which you can take towards increasing your monthly revenues. However make sure that this should be not the only one.
With live chat you can touch on the main aspects for improving sales.
- Personalization through chat – With live chat your representatives can provide with a more personal approach and can also easily address the specific needs of your customers. Having more cared and looked after customers will only initiate satisfaction and delight among the customers which in turn will boost them to make more sales.
- Using chat greetings to save carts – There are times when the customers have problem while shopping on line. If they are not assisted right at the moment they can simply become ‘pissed off’ and abandon the shopping cart. To avoid such situations you can always prepares several well- timed automatic chat invitations. Monitoring the visitor closely and then offering him help can be a turning point in your sales making. This initiation of live chat is also termed as proactive live chat.
- Discovering your customer pain points – This is only possible when you monitor your customers consistently. Only when you know where your customers are facing the problem most, then only you can make adjustments and improve the flaws to increase sales in return.
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