If you run a business, have a website and are planing to provide customer support, live chat is the best possible choice. Live chat support comes wit different benefits and undoubtedly the most important benefit is the increase in sales and conversions.
Sales increase as the customers get their answers instantly. The survey from ATG Global also showed that 40% of US consumers believed that live chat is an influential factor in their buying decision. Even in UK, 61% of consumers said that live chat is helpful in their buying decision.
You are surely going to experience loss in revenues if you are not having live chat at your site. With live chat your business will experience reduced shopping car abandonment and higher conversion rates because the live chat option will give the customers the required answers fro their queries and concerns.
Customers simply love live chat. 77% of on line consumers says that they would like to interact with a real person before they make their buying decision. Most of the people who visit your site simply browse and click away from your site as they find no one to help them with their queries. This means people, who might be your potential customers too are simply clicking away from your site as they cannot chat with a live person.
But once you have live chat at your site, the customers moving away from your site without making the purchase is going to substantially decrease.
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