With the increasing awareness of customers these days, most of the businesses are determined to provide a customer-centric service. Customers today are smarter than ever and very well know how to get things done. So, the success of any business today, irrespective of its size, mainly lies on the type of customer service it provides. Keeping up with the latest industrial and customer service trends is the need of the hour. Have a look at the latest ones:
Interactive email support:
Unlike the normal emails that we know, interactive emails are not limited to static texts and images. These emails actually enable the users to check options using drop-down menus and make decisions within the email itself. This is possible with the help of CSS3 that easily allows basic interactions without any JavaScript.
Third party messaging support:
Platforms like Facebook and Whatsapp are the most popular examples of third-party messengers. Customers can use these messaging apps to easily communicate with companies. Owing to their popularity, these apps are mostly preferred by the customers. Also, they enable a smoother and quicker problem resolution.
Live video streaming:
As a matter of fact, people love the live stuff. Whether it is their favorite sport or live band performance or anything that’s happening in real time. That’s why live streaming is gaining insane popularity these days. So, using this trend in customer service only suggests new heights of success for the businesses using it.
Extended help hours:
As a matter of fact, businesses which dedicate extended help and support hours to their customers tend to have a more loyal customer base. Businesses today, are very well aware of the fact that offering longer help hours creates a great competitive advantage. Moreover, it contributes towards customer retention and makes up for a great customer service.
Machine learning:
Machine learning is yet another popular trend in customer service this year. It refers to a type of artificial intelligence (AI) that enables software applications to become more accurate in predicting results.
No chat time constraints:
So far we have heard that customers love quick responses. This is true but only to some extent. The latest trends suggest that it’s the outcome that matters the most. In other words, customers are genuinely satisfied if they are getting a satisfactory solution with the least amount of friction. The fact that how long it took the chat agent to resolve their issue is of least importance. What matters is the correct guidance towards the best solution.
These are the latest customer service trends that if followed can help your business rock throughout the year!