Live chat support is a entirely new way to interact with your visitors on the website. The chat button can be fixed any where on the site. Live chat can be used by either your prospective customers if they want to be enlightened on any specific product or to help them with their buying decision. It can also assist your current customers who need help with a product they have already purchased. Live chat is not limited to only big guys but it has become an important tool for the small business also.
Live chat also offers you many additional features
Proactive chats
When there are free chat agents available you always have the option to start proactive chat on their behalf. This will help you to widen your perspectives as you are able to reach more customers. However make sure that the interaction starts in a pleasant way and not a intrusive manner.
Off line mode
In off line mode that is when there is no chat agent on line you can have the chat client turn into a contact form.
Canned messages
This saves a lot of time as there are phrases that are used frequently like greetings and responses to FAQ.
Chat protocols
Most of the tools automatically save a copy of the chat. This can be used to assess the quality of your support agents.
Tracking & Live Analytics
With the help of this tool you can have a clear idea about your visitors from where are they, for how long have they been on a particular page or what has led them at your site. This helps you a lot in case you are interested in proactive chat as you are aware of your visitor’s background.
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