Hospitality, tourism, customer support, education, health, finance, retail- not even a single domain is untouched by live chat! The powerful tool has the potential to serve them all and work wonders for them.
Today, we’ll be telling you how live chat benefits the software industry. Read on.
Facilitates user onboarding:
As a matter of fact, software is full of complexity. It’s quite hard for a person to make a choice from a number of options available. Once the choice is made, the users have to go through a tough adoption process. Moreover, it’s usage is not that easy. In fact, most of the features and novelties often remain unknown to the users. That’s when live chat support steps in and enables the chat agents to guide the users to use the software to its full potential.
Allows instant bug fixes:
Due to the complexity of the software, users may come across various issues while using them. That’s where live chat comes into play. It effectively covers bugs found by the users. It further helps eliminate usage or navigation-related problems within no time. Video chats, video tutorials, co-browsing and other such powerful features can help do that further saving time and increasing agent efficiency.
Encourages product upgrade:
Live chat does it all right from the user onboarding process to the instant bug fixes. It doesn’t end here, this amazing sales tool provides the sales representatives with an opportunity to dig deeper into customers’ interests and get familiar with their preferences, likes, and dislikes. This can eventually end in a product upgrade thus benefiting the software company further.
Provides a competitive advantage:
A software company that offers a live chat service to its competitors simply stands out from the crowd. Reason? The business gains a competitive advantage due to the professionalism that reflects through a 24/7 availability. Not only this, the competitive advantage is maintained further through an exceptional customer service and boosted customer satisfaction.
Provides valuable feedback:
You must be wondering what’s the need to use live chat for gathering feedback? Well, users are not really convinced about their opinions being effectively voiced through feedback forms and surveys. So, when you offer a live chat support, they can more openly provide feedback regarding website navigation, features, usability and more in the chat window itself.
What do you think now- Live chat and software company, a match made in heaven or not?