Having a real person walk through while you are making a purchase is highly influential. He can guide you with a word of wisdom or can even help you in finding what matches your interests. Sometimes just by enlightening you with the customer reviews or even the sales person can impact your purchase decision.
Now just don’t live in the misconception that all this is possible only in a brick and mortar shop. It is present very much at your site to make your shopping experience awesome. With live chat agents and their insightful knowledge about the product to guide you through your shopping excursion will really give you an incredible shopping experience.
With live chat customers will have a positive experience which leads to a higher average order value and thus your sales are too be directly affected by live chat.
Multiple studies have also proven that live chat can bring a 20% increase in conversion rates.
However the key success in increase in conversion with live chat depends upon the live chat representatives. These men are the brand ambassadors of your business and hence they are too be properly trained.
Live chat agents have insightful knowledge about your products, in fact they are drowned in knowledge. They are there to help out the customers and also recommend them with additional purchases that may be the perfect fit for the particular customer.
Live chat agents are also equipped with discount coupons, which they offer to customers who are still hesitating to make a purchase.
Live chat agents also make you aware of the sales and other lucrative offers which can be enticing for the customer.
The bottom line is “With live chat you are sure to hike your sales”
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