Live chat option has become the most popular and in demand for many types of businesses. Whether live chat is used an option to provide support or just to answer questions from potential customers, it is an extraordinary tool to hike both sales and conversions.
Today we exist in a society of people using email, text messages and all types of chat programs. But no one is interested to make a call to the concerned company for their concerns neither they desire to mail as they are cautious and do not want their mail id to get added to some list which may continuously pitch them to purchase products.
With live chat the customer feels valued as he does not have to sit on hold for someone waiting to pick up on the other line. The have the option to open the chat window and have a look as to how many requests are in front of theirs. This only takes a few minutes and the queue is also generally for few minutes that also during high volume hours. It does not take more than a few seconds for somebody to join the chat at the other end.
This high level of efficiency satisfies the customers and make them happy which in turn builds trust and boosts confidence of your customers in your company. Even according to ATG Global Consumer Trend Study, more than 90% of customers found live chat immensely helpful at the website.
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