With the live chat widget at your site, you are simply ways ahead of your competitors. It, for sure escalates your profit by leaps and bounds. It is a blessing for the business as you can notice that it increases the average order value of the customer purchases.
Many of these customers are getting helpful advice and insights, depending on their interests. They are also having their doubts resolved if any regarding the product and even have the comfort of knowing the price and making a product comparison. This has increased the customers confidence. They feel excited about their purchases since the product and service are much more what they are looking for. The option of return is minimized as with the real time assistance while the shopping expedition does not leave any space for doubt and mistakes later to regret at.
The businesses are thus happy as the “return policy” is not to be a bothered department. It cuts off the extra expense which could have been the possibility if the customers does not receive what they had anticipated, like size, quality etc.
However with live chat you have the benefit of doubt.
The other attractive feature of live chat is the easy implementation. You require at least 15-20 days for a proper integrated CRM implementation, but with live chat, its a business of hours. Just some codes and your live chat is all set to provide the best quality support and service to the customers.
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