Live chat is something very easy and simple to implement. Not only the implementation, it is easy to locate also for the users very much on the website. Live chat allows your customers to quickly distinguish the support customer representative who can assist them with all the questions and informations regarding the products and services thus enhancing the companies revenues.
With live chat you have the ability to start selling to your customer by chatting with them while they are on line at your site. You can interact with them and even make them aware of any on going sale, discounts and coupons too. This a sure way to allure your visitor and make him crack the deal. There may be some hesitant shoppers who can too, be captivated by the discount offers. Thus live chat helps you to hike the conversion rates, increase the sales and even boost up the average order sizes. Not only this having the robust and influential widget at your site also augments the following benefits:
- Increases the faith and trust of the visitor
- Enhances the customer satisfaction
- Boosts customer loyalty
- Ramp ups the conversion rates
Another admired feature of live chat is proactive chat. It allow your sales executives and customer service operators to initiate chat requests. Here the chat agent has the liberty to spy on his visitor or you can just say he has the freedom to follow the footsteps of his visitor as to which pages he had been surfing, for how long had he been on a particular chat or simply what directed him toward your site. With all this information at his disposal he can make start a proactive chat with the visitor whether he needs help or not,
The pop up is friendly and also loved by the customers.
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