If your business is using live chat, they are sure to witness an overall decrease in the service costs in supporting online customers. Live chat as we all are aware, products immediate responses to the queries of the customers and satiates the customers. The customers are thus delighted to use live chat.
The initial set up and implementation of live chat is also very simple, quick and easy! It is a simple solution that can be launched in a single day as compared to a solution which is fully customized and integrated with a CRM takes about 10-20 days to install and function.
Live chat is indeed quick in both the aspects and the reduced implementation time keeps expenses low and also the technical team happy.
The cost per interaction with live chat is comparatively low than compared to other traditional and alternative methods like phone and email support. The agents are to spend less time with the customers that is per interaction because of quicker response time and thus interactions takes up less of the agents time which reduces the man power.
Also the agents are provided with the extra ability to support multiple customers may be 4 or 5 and this is very economic and efficient as compared to phone support where the agents can only attend one customer at a time.
Live chat has reduced the number of calls that are coming in the call center as the customers prefer live chat than dialing a toll-free number!
Live chat is all there to save your expenses and boost sales!
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