So, you run an online pharmaceutical store?
Yes? Great!
What do you do to differentiate yourself from your competitors?
How do you manage the legitimacy and credibility of your website?
How do you ensure your customers’ satisfaction?
Is your website a high conversion one? No?
Well! What if we tell you, you can get all that you may be missing out on with just a single live chat tool on your website? Not convinced? Read on.
Live chat gives a face to your pharmaceutical store:
A live chat support on your website acts like a pharmacist for your online store. Whenever the website visitors or customers have a query regarding a particular product, its usage, pricing or side effects, they can simply initiate a chat. Thereafter, a highly knowledgeable chat agent can address their problems, offer recommendations and educate them in real time and that too within fractions of seconds.
Strengthens the legitimacy of your store:
Since a live chat assistance adds a human face to your pharmaceutical store, it makes your store a legitimate one. As a matter of fact, the online pharmaceutical stores depend on their perceived credibility and legitimacy. So, providing a live chat assistance offers a way of providing that.
Helps build personal relationships:
Answering customer queries in real time, addressing their concerns and being their guide is a way of engaging with your customers. This helps build personal relationships with them. This further helps provide a better service quality hence leading to high customer satisfaction rates and greater customer retention.
Boosts pharmaceutical agents’ efficiency:
Live chat allows your pharmaceutical agents to serve multiple customers at a time. They can guide the customers visually to the required pages so as to make them understand the things better. Moreover, the chat agents can even perform several other tasks while still maintaining the support quality, thus boosting their efficiency.
Helps identify weak areas and improvise accordingly:
Most live chat services offer traffic analytics and monitoring tools. These tools can be used to garner valuable information regarding your patient demographics, their areas of interest on your website, the keywords they use and more. All this information can be used to identify and eradicate the weak areas in service and make the necessary improvisations.
Now that you know you’ve been missing out on a lot, are you ready to stop losing the valuable opportunities?