Adding live chat to you website is a sure shot delight. It is the biggest profit booster of all and a potential that is overlooked by many companies. There is a general thought that live chat is there to solve the customer queries and concerns in real time, something but obvious. It is also believed that as soon as the problem subsides or the issue is resolved the live chat session ends there it self.
However that is not true!
Infact with live chat there is a lot to gain. With savvy live chat agents, the business can really flourish. Because at this point only the chat agents can let the customers know if there’s currently a sale going on, or if any discount or coupon is available for the exact thing that the client may be demanding. This sort of interaction swings the upsell door wide open. It benefits the customer as he now no more has to go off site looking for coupon codes or to make a comparison shop on other sites.
There is also invaluable and analytics that is provided with live chat and it can easily measure sales performance as well as it can be integrated with almost all the popular online platforms like Joomla, Salesforce, WordPress and a lot more.
Here the potential customers can also get to know about the guarantees, warranties or other sort of helpful policies which can make the consumer feel secure with his decision of purchase.
Live chat, though a small widget but has plenty of surprises for its visitors.