Live chat at your website allows to decrease customer service response time and escalates customer satisfaction. There are many companies who fail to provide quality customer service to their potential customers and fail to use their website to its full potential.
However if you have live chat at your site just assume that half the battle is won!
Live chat helps to increase your website revenues, reduce customer support and sales costs, gives your potential customers immediate responses. It is easily accessible to the customer and many other great features are incorporated with the powerful widget at your site.
An important aspect of live chat is also it pro actively seek sales and feedback too. Here the live chat agents have the inertia to ask your site visitors who are browsing on line to ask as if they need help or any assistance before the potential customer leaves your website.
The live chat representatives have the ability to track the footprints of the visitors as to which pages they had been browsing, for how long they had been at a particular page and what had guided them to your site.
Now if the visitor has just logged in a few moments before it is completely fine however if the visitor had been there for a long time, the live chat agent can initiate a proactive chat and inquire him if he requires any help. The initiate chat up feature is usually pop up friendly and gives your browsing visitors the complete liberty to accept or simply decline your invitation.
The live chat initiation that is the proactive chat is not intrusive in any manner and it is loved by the customers too.
For live chat contact us