Live chat provides instant replies to your customer questions and leave them more happy and charmed by your excellent customer support. There is a lot more which live chat provides, some superb feature and among one of them is customer feedback.
The customer feedback industry is a big business. Every business requires to have customer feedback so that they can improve their products and services. However hiring a dedicated company to get those valuable feedbacks can prove to be a cumbersome task and a big financial burden on the business.
But thankfully live chat is all there to provide wit customer feedbacks and that also at no extra costs.it can figure out your customer pain points and you can develop or reorganize the products and services to give a better confrontations to the users. Live chat is just perfectly positioned to provide you with simple and yet very effective customer feedback without having to spend any extra penny to be carried out by the research company.
There are different ways to collect customer feedback and research with live chat.
There are pre-chat surveys which takes place even before your your customer gets engaged with the live chat representatives. These are to collect details about the customer pain points or problems which they may be apparent to, but not to you. Pre- chat surveys prove to be an awesome tool to collect information about your customer.
There are also post surveys which takes place randomly after the chat session has expired or over. It is also used in the same manner as pre- chat surveys in collecting customer data.
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