Having a live chat option at your website is all about being available to your customers. Apart from providing an exceptional customer service live chat also helps to build trust and faith in your business and increase revenues from your online business. Customers are easily able to get their queries and concerns answered in real time and that also with the help of a live person with live chat before they click away from your site.
Live chat is also cost effective. Times have changed and today the implementation of live chat is not a herculean task. It is also not a piece of cake for the big players only. In fact now the perks available with live chat can be enjoyed by the small entrepreneurs at the very same price.
Live chat helps you to reduce the over all cost of providing customer service via toll free phone support lines within your conventional help desk system. These savings are huge and may range up to $10-$30 per customer.
In fact from the customers perspective, live chat is absolutely free. It is very much present at the same place where your customers will turn for the answer, ie the internet. And why should they pay when they are having problem with your product or service?
The customer who are online want information to be delivered to them fast and in a efficient manner.
With live you allow your online customer service representatives or live chat agents to attend to your customers needs while they are browsing at your website and help them out in case they are in a fix.
Thus live chat is there at your website to give your customers the best experience when they are on their online shopping excursion.
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