Want happier customers? If you get live chat at your website then you are to see happy and satisfied customers, and at the same time your business also grows online.
Live chat is there to provide fast, on-demand customer support at your website. It addresses the concerns and queries of your customers in real time by a real live person and before the client closes the sales and moves to your competitors website after being pissed off.
Other than speeding up your customer support live chat also allows you to monitor the visitors behavior so that the business is able to provide personalized service, alter the browsers into paying customers and thus enhance the online sales of your business.
Live chat marks increased sales as the customers can get the answers they require quickly and at times these answers are the main thing which is refraining them to make any decisions. There are times when the customers want to be sure that they have made the right decision or selected the right product or service.
With live chat they can be assured as the chat agents are equipped with powerful insights and they use their insights to guide you on your on line shopping excursion. They may also help you to select the right product and service which matches best to your interests and needs.
The ATG Global study has also revealed that 40% of US consumers have stated that live chat has been a major factor in their purchase decision.
The survey also showed that 61% of the consumers of UK believe that live chat will be very helpful in heir buying decision.
So waiting for what? Get live chat at your website to make your customers happy!
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