You may not find it exotic, but you really do not have any excuse to not have a live chat as a customer service application for providing quality customer service. Live chat will link customer to a live, a real time-chat session with a customer sales agent. Now if you are a small business and having some success and keeping up the trend then till now you must have acknowledged the customer service is one of the watch words for the millennium year in on line sales.
Smaller retailers can enhance their customer support by having this vibrant icon at their website “live chat”.
With the live chat incorporated in your businesses your customers are going to have an exotic and delightful shopping experience. They provide your customer with instant and speedy responses as well as quick solution to your queries. It allows your customer to multi task. They simply don’t have to keep on staring at the screen for the notification. It comes with an audio or visual sound, so just chill with your cold coffee or enjoy your lunch.
With live chat you are also provided with the option of having a transcript of the chat on your email. This can help you to have a record of your chat and even a confirmation of word regarding any lucrative offer or discount.
This transcriptions can also be used by the chat agents to help repeat customers. Instead of asking the customer about the issues, the agent can simply view the previous chat transcript and continue the conversation.
This will be time efficient no doubt and will also not frustrate the customer.
In all, live chat will simply help you at every point of your shopping excursion making it fascinating for you.
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