An automated customer service refers to any customer engagement occurring through automated means, without the assistance of live agents. If carried out appropriately, it can be an efficacious means of customer engagement as it would save time and money for your business and consumers alike. Apart from this, it has a number of other benefits to provide to your business:
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AI-powered customer service has changed the way customers look at a business’s support facilities. The technology has enabled the companies to gain a significant advantage by augmenting human expertise to help unlock new intelligence from data and use it to develop predictive insight.
With the numerous advantages that AI provides to a business, it is being speculated that AI-powered customer service is the ultimate future. Here’s why:
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