The most important and adorable feature of live chat is that it is available when your customers need it the most. As we see today e commerce is growing steadily and there are many retailers who are seeing majority shift of sales occurring online rather than offline. Continue reading “Live chat helps the customers when they need it.”
The companies have developed channel and product-specific support models which are competing for supremacy. But in the eyes of the customer you are still a single organization.
There are 60% of the customers who are interacting through different channels irrespective of time, place device or medium, customers expect consistency. Continue reading “Listen when your customers need you with live chat”
The consumer expectations have reached new heights. Getting phone and email support have become the default standards for most of the companies. Continue reading “The importance of live chat”
Live chat is providing the most optimum customer service and is indeed yielding great results. You are sure to improve your sales significantly if you are using the chat option to quickly resolve Continue reading “How to improve sales with live chat”
By adding live chat at your website, you can boast of providing the best customer service for your customers. Even if you are not at your site, you are confident that your customers will be getting their concerns answered so that they are able to do business with you right away. Continue reading “Live chat is cost effective”
Having live chat system at your website is a confidence booster for your customers. They know they can interact with your company anytime when they require assistance around their busy schedule. Continue reading “Live chat offers continual support.”
Have you ever given a thought of adding live chat at your website? Despite providing instant and painless customer service, live chat service can do a lot more for your business. When used in the right way, it can hike conversions at your site, the number of returning visitors and thus revenues. Continue reading “Live chat marks return customers!”
Live chat provides instant solutions to all your customer queries and concerns in real time. It is blossoming as the most popular and adorable customer service tool at your website. Continue reading “Who uses live chat?”
Giving your customers the excellent service is a way to make your customers happy and make sure that they will be doing more business with you. With live chat the clients who make purchase at your site feel secure in doing so. Continue reading “Live chat increases order sizes and conversions”
Are you giving a thought of adding live chat at your website? Depending on the nature of your business, a live chat service can do miraculous benefits to your business other than providing simple, quick and painless customer service. Continue reading “Live chat needs less employee power.”
One of the basic reason for the business going for live chat program is the on-demand nature of the web. The prospects are seldom going to make a call or even email to your company as they are not at all interested to get their personal data attached to some email list which shall be continually pitching them to make purchases. Continue reading “Live chat offers immediate solutions”
Live chat is developing a penchant among customers. It is booming as the most popular customer support channel. It was found that “ in Q1 2015, live chat led all other channels in customer satisfaction at 92%.” Continue reading “What's so great about live chat?”
Did you ever thought of adding live chat at your website? Are you aware that a live chat can be much more other than providing quick and painless customer service. If used correctly it can hike conversions on your site and also the number of returning visitors, thus resulting in revenues. Continue reading “Live chat improves conversion rates and revenues”
Live chat enables on site communications between the visitors at your website and the service team/person behind the website. This gives you an open opportunity to interact with your web users and get feedback about your websites, its product and the processes. Continue reading “The changing aspect of customer service : Live chat – Part II”
No doubt, online shopping is becoming more and more common but it is still marked by a big inconvenience and that is the absence of sales assistance. When you are shopping at a brick and mortar shop, you can rely on the employees for assistance or advice but in an online shopping you are all by yourself. There is no welcome, no assistance and no goodbyes. Continue reading “The changing aspect of customer service : Live chat – Part I”
When you are planning for giving your customer the best service possible, then you should be sure that you are providing them with the best services that are going to improve their experience at your site. The ultimate way to make your customers happy and willing to do business with you again is excellent customer service. Continue reading “The advantages of having a live chat service.”
The small businesses have adopted live chat feature on their website which provides the additional customer service to the visitors at their website. Continue reading “Benefits of a live chat feature on your website”
Live chat at your website, is for sure to increase sales. Communicating with your customers at the key drop of points can prevent your customers from quitting the shopping cart. The fact is that with live chat you are able to give time relevant help and this is adored by the customers. Continue reading “Live chat increases sales.”
Live chat at your website gives the ultimate customer support to your vistors and even current customers too. Despite providing the exceptional support, it also has other perks which can be enjoyed by the business as well as the visitors and existing customers. Continue reading “Live chat cuts down expenses”
The basic trouble with online shopping is that the customers are disconnected from the customer support representatives that can deal with the concerns of the visitors in real time with accuracy. Instead of seeing the customers moving away from the e commerce site and checking in to your competitors site, the business have started adding live chat at their website.
Live chat is all equipped with the ability to provide the solutions to the customers concerns while adding important benefits to the team and bottom line of companies.
Live chat is adding convenience to the customers.
According to Forrester research, it was stated that, :
“ Many online consumers want help from a live person while they are shopping online; in fact 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a website can offer.”
With an on line chat system, the company provides immediate help to the customers. The wait times are rare as compared to the call center and the customers can easily multitask while waiting for the response.
Live chat does not require you to remain tethered to the chat window. You can continue browsing or enjoy your cup of hot coffee while you shall be pinged as soon as the chat agent is ready with the reply.
Even the pain of dialing a toll free number and navigate through a maze of numeric options does not exists with the awesome tool.
Hence live chat, added to your website is a pleasant surprise!