Live chat is there at the website that proves to be the ultimate customer support channel. It delights your visitors by giving instant response to their queries, answering to the concerns they may be having because of which they have been reluctant to click the ‘buy’ button. Despite giving the exceptional customer support, it also lands you with some additional features too!

• Proactive chats – There are times when your chat agents are free. That moment you can set your software to start chats pro actively on their behalf. In this way you will be able to reach a lot more customers. But do make sure that the chat does not starts in an intrusive manner which may force the user to manually close the chat so that he is able to continue browsing.
• Offline mode – This is the circumstance when there is no chat agent online. Here it is up to your business to choose whether chat client simply disappear or turn into a contact form.
• Canned messages – Many a times there are questions which are asked by the customers frequently i.e FAQ. Even the greetings or signing off phrases that are used often can be canned. These canned messages saves a lot of your precious time. However be sure not to overdo it as it may give a robotic feel if your answers are not customized to your clients question.

Live chat is also simple to implement at the website and cost effective too.

 

 

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Live chat is somewhat a new way to communicate with your website visitors. Basically the visitors, initiates the chat request by clicking the powerful icon at the website. It is used for the prospective customers to help them with their buying decision and even for the people who are your current customers who may be needing help with a product that they have already purchased. Continue reading “What is live chat support?”

Live chat is the unsung hero of customer service channel. Live chat provides with instant response to the customer queries and though it may sound as that it hurricane task, it is simple. Live chat has never been as simple as it is currently. Continue reading “Live chat is cost efficient”

For a customer there is nothing more frustrating and annoying then being put on a hold queue with a long hold music either classical or some hip-hop. This becomes more frustrating when you are shopping online and encounter a problem but not able to get hold of the customer care executives. Continue reading “Live chat – Right place, right time customer service.”

The most exciting customer service for the small business for the last few years is live chat. While it had been a piece of cake for the big players since long, it has now become affordable and light enough for small companies to afford. Continue reading “Want the real support? – Go for live chat!”

Effective and active online customer service is important for enhancing visitor engagement on your website. Live chat also has the ability to offer proactive customer support on your website. Continue reading “Use live chat for proactive customer service.”

Today one of the main reason to implement a live chat program is the on demand nature of the web. Your potential customers or prospects are seldom going to make a all or draft an email to the company with their concern. This is because they just do not want their personal information to be tagged to some email list that’s going to continually pitch them to buy products. Continue reading “Live chat offers immediate solutions”

You are running a business then till now you must have realized that the biggest challenge for a new business is to find customers. Many of the new businesses also have the perception that offering quality products is enough to acquire customers, but quite contrary to it, it takes a lot more efforts than that. Continue reading “Live chat is real time interaction with the business”

When you love your customers , you simply want to give them a seamless user experience at every step of their journey. With live chat it is easy to provide your customers with the most incredible experience of online shopping. Continue reading “Live chat helps when customers need it!”

Today the customer behavior is changing rapidly. The shoppers are showing more inclination in buying stuff online and also desire to get personalized support to help them with their buying decisions. Continue reading “How to keep visitors on your website and turn them into customers with live chat?”

The customer feedback industry is a big business as every business requires customer feedback. With the gathered feedback they can work on their flaws, the customer pain points and improve their products and services. However this does proves a costly practice. Continue reading “Live chat provides instant customer feedback and research”

Live chat is all there at your website as the powerful icon to increase sales, conversions and customer happiness. But making your live chat software multi-channel that is including voice and video chat, email integrations, social media tool bars and even billing integration, makes the ultimate customers support channel reach beyond traditional sales and support to assist your business and help it in expanding in incredible ways. Continue reading “5 hidden benefits of multi-channel live chat (Infographic)”