Just having live chat support at your website as a customer support channel reduce the customer service response time and also enhances the customer satisfaction. There are majority of businesses that are failing to efficiently use their website to provide relevant information to their potential customers. Continue reading “Live chat increases website revenues.”
Live chat refers to a platform that is present on your website and is to communicate with the site visitors. Live chat enables you to chat with the operators on the host website. A live chat button is always there on your website and the visitor can access the customer support agent with just a click on the powerful widget. Continue reading “What is live chat?”
Increases sales
Live chat provides instant response to the customer queries.There are many certified studies that stresses the fact that live chat can help an increase in sales.
An American Marketing Association study reveals that live chat helps to increase the conversion rates by 20% and even the typical ROI for sales team has also enhanced to about 300%. This just emphasizes that the customers who are engaged by live chat agent are more likely to make purchase than those who don’t.
These numbers, itself reveals that live chat is effective and it has been true because of a number of reasons.
Live chat is all there at your website to provide your visitors with instant responses. Live chat gives your visitors opportunity to get in touch with your support staff and sales team. The very same is applicable for your customer support representatives also and even your customer representatives have more chances to turn these visitors into paying customers or clients.
Improved customer service and loyalty
Now consider the eDigital Customer Service Benchmark survey conducted on 2000 consumers, which will land you with a clear perception as to why your customers appreciate live chat. It was found that live chat had the highest customer satisfaction level at 73% as compared to 61% foe email support and only 44% for traditional phone support.
With such statistics, it is very clear why the customers return to those businesses which provide live chat. The customer cherish to do business with companies that make customer support easy, hassle free and on the spot that is instantaneous.
For live chat contact us
Live chat is a platform that lets your visitors chat with your help desk at the website or in other words it enables you to chat with visitors of your website. Live chat also allows you to transfer files. And it also benefits your business when compared to email, phone support, instant messenger and a lot more other communication platforms. Continue reading “Benefits of live chat – Part I”
Live chat comes with both, benefits for the user and the brand too. For the business, live chat provides a simple yet very effective direct communication method present, very much there at your website and available to the customer when ever they require. Continue reading “Live chat – Business benefits?”
Live chat is the ultimate customer service support tool. It provides the customers with the instant responses to all their concerns and queries, which are making them reluctant to click the ‘buy’ button. Continue reading “Live chat : Right place, right time customer service.”
Live chat means that the client can shop and get all their concerns answered painlessly. If there is a visitor at your site and he is not able to get his simple question answered, he would prefer to quit your site and try to find the same product or service at your competitor’s site. Continue reading “Live chat – Helps when customer need it.”
One of the key benefits of live chat is that they are very much there at your website and that also when your customers need it at the most. Today the eCommerce is growing at a rapid pace and the retailers are also witnessing a shift in the majority of sales taking place online rather than offline. Continue reading “Live chat customer service”
Adding live chat at your website will allow you to decrease the customer service response time and also increase the customer satisfaction. However there are majority of companies still who fail to extract the maximum potential of their website to provide the desired information to the customers at the very instant. Continue reading “Live chat customer service benefits.”
What is pain point of a customer? Pain point is nothing, but the frustration or need of the customers that yet requires to be filled.
With live chat you can provide immediate access to your customers pain points. Continue reading “Live chat taps into customer pain points.”
The basic trouble with online shopping is that there are many customers who are disconnected from someone who relate with their queries and help them in real time with accuracy. Simply watching the prospects click away from your ecommerce sites, there are businesses who have realized the potential of live chat and have started to incorporate them onto their sites. Continue reading “Live chat cuts down on expenses.”
The customer expectations have simply touched new heights with every passing day. Providing support via phone and email have become the default standards for most of the businesses. So if you want to differentiate your business and enhance your customers experience, give your customer access to on-demand support. Continue reading “Live chat is convenient for customers.”
Reactive live chat is the clumsy person at the party while proactive live chat is the person bubbling with confidence and has many positive interactions with others. A recent live chat study shows an average engagement rate of 7.28% with proactive live chat. If the business focuses with highly targeted strategies, the engagement rates hike up to and sometimes even above 10%. Continue reading “What is proactive live chat?”
Imagine yourself in to the brick and mortar shop, browsing; a little browse and then you all set to walk out the store to check another store or company that can satiate your needs and fulfill your requirements. Before you have moved out, the sales associate approaches you and offers the perfect help you are looking for. Continue reading “The basics : Reactive vs Proactive live chat – Part II”
The strategy which your business should use for live chat depends on the company’s individual requirements. One of the major decision is whether to use proactive or reactive chat or maybe a combination of both. Continue reading “The basic : Reactive vs Proactive live chat – Part I”
Providing a great customer service is a top priority for businesses today. Live chat provides a great customer service and it would not be wrong to sat that live chat does provides an exceptional good customers service!
Now basically what doe s good customer service means to you? When you give your visitors and the prospects good customer service this is the outcome.
This just signifies that your customers are reasonable and they neither expect to always get their way. What they desire is fast and convenient service. And the other thing is that they wanted to be treated with respect.
Live chat is the superhero her as it gives you the all. Live chat gives you good customer service. It gives you the desired outcome as the most important factor. Live chat resolves the problem quickly as it is all known to provide instant responses to the customer queries.
Live chat is always polite, the chat agents are all mastered with powerful insights and there just exists no reason to be harsh. In fact live chat is there at your website with a human touch. Live chat gets the problem resolved in one interaction with simply no passing around to multiple people.
For live chat contact us
In today’s scenario live chat has gained significance and has become a profitable customer engagement platform. Live chat has received such popularity that many customers have reported that just having a live person answer their question in the middle of an online purchase is the best and the most adorable feature any website can provide. Continue reading “Why do customers want to use live chat?”
Live chat is the ultimate customer support channel. Adding live chat at your website can provide many benefits to your website visitors. Live chat increases your online revenues with a hike in the conversion rates and large order sizes. Continue reading “Live chat benefits – Online sales and support”
Just remember, for online businesses, live chat is not only essential but a must! Not only does it hikes the conversion rate but its also has a direct impact on the brand trustworthiness, inbound marketing, customers peace of mind and the last but not the least customer retention. Continue reading “Live chat loved by both : The business and the customers!”
Imagine there is loyal customer who faces a problem when moving towards the check out counter. The customer is having positive experience with your support team and hence she decides to call your hot line number to get some help. However to her dissatisfaction, she ends up being put on hold for half an hour and that also only to be told that the support agents are busy. As a result the customer is frustrated and he quite the shopping cart and drops faith in your business. Continue reading “Live chat is faster, better and much more easier.”