Net promoter score is one of the many metrics that let you know how satisfied your customers are with your products or services. Once the NPS scores have been gathered, there are two possibilities: either they get piled up as a mere feedback or they are used up in a better way to benefit the business. Piling them up is of no use, however, if you plan to make the most out of them, read on to know how that can be done:
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A majority of the businesses today strive to go above and beyond to nurture their customers. Do you know why? The answer is simple- It’s easier to retain the existing customers rather than acquiring new ones. So, it’s advisable to take care of your customers even after the sale has been closed. One such way of doing this is following up using emails. However, if the follow-up email lacks the most crucial elements, it is less likely to be opened up. Here’s all that makes your follow up emails effective:
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In marketing, customer lifetime value or simply CLV refers to a prediction of the net profit attributed to the entire future relationship with a customer. It is an important concept as it encourages firms to focus on the long-term health of their customer relationships rather than the quarterly benefits. Higher the CLV, more successful is the business. Here’s a list of what all can be done to increase the customer lifetime value:
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So far we have talked about live chat software and its benefits for e-commerce sites. When it comes to travel and tourism sites, live chat is equally beneficial for these sites. Just like e-commerce websites make the most out of this service, travel websites can also leverage it to guide their customers, increase website conversions, boost revenue growth and more. Read on to know how.
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The basic idea behind providing a live chat assistance on a website is to remove customer pain points in shortest possible time. It is basically meant to ensure that customers are not left alone with their problems. However, it is important to employ some strategies so that your live chat service works appropriately. Read o to know what makes your live chat service efficacious:
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As a matter of fact, a live chat window on a website is a window into the respective company. It is the most convenient place for the customers to share their concerns. As far as the companies are concerned, every such communication is a golden opportunity to gain loyal customers. Didn’t get it? Read on to know how live chat can help achieve customer loyalty:
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Providing a live chat feature on your website is the best thing you can do for your customers. It not only ensures an exceptional customer experience but also offers a number of benefits to the business. Automation of lead generation process is one of those benefits. Read on to know how live chat does that:
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Customers love it when they are valued and the businesses that realize this strive their best to go above and beyond to make them feel so. Customer satisfaction today doesn’t just depend upon the quality of product or service. The efforts that a company makes to make its customers feel important to provide several other fruitful outcomes like customer loyalty, WOM, boosted brand recognition and a lot more. Want to know how it can be done? Read on to know:
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Do you know that you miss out on a lot of opportunities just because not all of the visitors on your site are willing to engage? Passive visitors are the ones who rather prefer being engaged turn out to be the reasons for missed sales opportunities. Proactive chat lets you identify these potential customers and increase the chances of conversion for your website. Apart from this, there’s a lot that proactive chat can do for you. Read on to know:
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Live chat has emerged as one of the most powerful tools for providing an exceptional customer service. However, just putting up a live chat feature on your website is not enough, you need to do much more than this. Here’s how you can make it far more effective and add to its power so as to make your customers happy like never before.
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Businesses today not only aim at providing an exceptional customer support but also measure the impact of their service on customers. But monitoring a number of metrics may do no good to them. They instead need to focus on few critical metrics so as to enhance the quality of their customer support further.
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Busy life or shortage of time or just a slothful mood, there are countless reasons for people avoiding purchasing offline these days. With just about everything being available online and a few clicks away, customers today, prefer online shopping. E-commerce has gained immense popularity over a matter of just a few years. For the businesses who have not yet planned on putting up their e-commerce sites, here’s a list of the most convincing reasons why they should go for the same:
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A customer loyalty program is all about employing strategies for customer appreciation, encouragement so as to accomplish customer retention. It may vary from an advanced access to new products to free merchandise. Companies leverage loyalty program to strengthen their relationships with their customers. Here are the most effective tips to make your loyalty program a success:
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Chatbots, also known as bots or chatterbots are computer programs that conduct conversations via auditory or textual methods. Usage of this form of artificial intelligence in the business processes provides vast opportunities for a business to grow. Have a look at the benefits it can provide to a business if integrated with the business processes:
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The quality of customer service you provide plays a vital role in deciding whether your business will be a hit or a miss. You may have the best of products but they are of no use if you cannot convince people to buy them. Your business is bound to fail if you are unable to meet the expectations of today’s customers. Customer service holds a major significance for any business. Let’s see how:
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Customer frustration exists in every business. It may be due to an unresolved query or due to the hassle caused by the company during the return or exchange of a product. There are a lot of reasons that cause customer frustration. Here’s a list of the top five reasons responsible for the same:
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CRM is very well known to help businesses manage processes such as lead tracking, customer support, customer data management, automating sales, simplifying sales processes and a lot more. This is not it, there’s a lot more to customer relationship management. CRM software help businesses in a number of ways that are not known to all. Read on to know what those uses are:
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Gamification is all about using game design elements in non-game contexts so as to improve user engagement, productivity, ease of use, the usefulness of systems, physical exercise and a lot more. This powerful concept, when used for businesses, provides a number of benefits. Read on to know how you can leverage gamification to boost your business’s success:
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Market research is an important component of business strategy and refers to any organized effort to gather information about target markets or customers. It provides important information that enables you to identify and analyze the market need, market size, and competition. Here are some of the tips to make the most out of your next market research:
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A support ticket is commonly used in an organization’s customer support center to create, update, and resolve reported customer issues, or even issues reported by that organization’s other employees. Generally, staff receiving a query from a user would fill out a small card with the user’s details and a brief summary of the request and place it on a list of pending queries for an appropriate person. Support tickets help resolve queries that are impossible to handle in a single attempt. Since it eventually affects customer satisfaction, so, the entire process needs to be speedy. Here are some useful tips that can help speed up the entire process:
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