Live chat provides millions of benefits to their customers. They are all there to enhance the customers on line shopping experience. For a customer, there is nothing more irritating then waiting for an answer while in the middle of their shopping excursion. Continue reading “Live chat and its customers benefits”

Live chat has become the most favorable customer service support of these days. It provides the customer with sheer pleasure making their on line shopping experience awesome. With the help of live chat your customers can get support on their demand. This property of live chat getting support on demand makes it different and versatile from other customer service supports. Continue reading “Live chat provides multitasking”

Live chat is the ultimate customer support which is there at your website 24*7 to land your customers with an ultimate experience. With live chat your customers will be able to get in touch with you whenever they find themselves in a fix. Continue reading “Live chat is there 24/7”

In the digital world there is nothing more important than data. Live chat provides an additional layer of data which augments our existing tracking and attribution tools. The data which you receives differs according to the platform, however in general live chat delivers Continue reading “Live chat helps you to collect data”

The consumer expectations of customer service have reached heights. Providing customer support via phone and email have become the default standards however if you want to differentiate your business you have to improve the customer experience as well as it is important to give support to your customers on demand. Continue reading “Enhance your on line shopping experience with live chat”

Live chat is something where you are responding to a customers immediate needs and queries. There can be different possible endings and you have to lead your customer to the right one. Continue reading “Why do you need a live chat?”

Live chat is simply a new way to interact and communicate with your website visitors. Probably it’s the visitor who initiates a chat request when he encounters a problem or query by clicking an icon on your website. Continue reading “What is live chat support?”

We are all aware that quality customer service plays an important role in business. Your customers are the one who spread a good word about you and help grow your customer base. Majority of the websites are providing live chat support to provide customers with real time answers to their queries. Continue reading “Live chat – Increase conversions and sales”

It has been shown and proved by industry surveys that 63% of millennial prefer live chat to be their basic customer service and support channels over the traditional contact channel. Another survey by Accenture also showed that purchases made by millennial will make a total share of 30% of retail sales till the year 2020. Continue reading “Live Chat, The Next Contact Channel Revolution”

Live chat is a must for any on line business. It increases the conversion rates and also has an impact on the brand reputation, customer happiness, customer retention and inbound marketing. Live chat provides real time support and there are tons of advantage which adds ti its efficiency. Continue reading “What are the top 5 benefits of live chat software?”

Live chat, we are all familiar with. It is an indispensable, powerful, robust, influential tool at your website which makes your customers happy, makes your business happy and provides excellent results.

Now proactive live chat is also an important tool for increasing your conversions. Here the chat agent, instead of waiting for the customer to initiate the conversation, he himself will be the one to initiate the interaction. Continue reading “What is proactive live chat?”

Live chat, nowadays has become the standard practice for everyone in the e-commerce industry. The traditional phone and email support are still popular and important but they are there with cost and efficiency pitfalls. But growing business with live chat can be something between mediocrity and meteoric success and makes a good sense too. Continue reading “Why live chat will benefit your business?”

Live chat has become the most influential widget at your website. It has become popular among business. With live chat you have more happy and satisfied customers. Customers have a penchant for live chat for many reasons. The scenario has changed. Today we live in a society where we are using text messages and various chat programs to communicate. We no more pick up the phone and give a call to he concerned business with our question. Continue reading “Live chat reduces the cost of doing business on line”

If you run a business, have a website and are planing to provide customer support, live chat is the best possible choice. Live chat support comes wit different benefits and undoubtedly the most important benefit is the increase in sales and conversions. Continue reading “Increase your business sales with live chat”

Live chat is a simple feature that allows you to get in contact with your potential buyers through chat. Here the user can simply start an on line chat with your customer care with the click option. If all the employees are busy then the customer is placed in a queue and is given a frame time. Continue reading “What is live chat feature?”

Live chat has the amazing ability to provide exceptional customer service. Higher level of customer satisfaction has been resulted with live chat and a lot has been seen to prefer live chat as their preferred means of customer support. It has also been observed that happier customers provide more benefit to your business. It includes repeat business as they add to your loyal customers and also allow you to charge more for your products. Continue reading “Live chat is economic!”

Live chat, at your website is itself a powerful tool to give you, your business and customers all the benefits regarding the shopping experience. It provides instant responses, collects data of your valuable customers, helps improving marketing efforts, faster product enhancements, helps creating meaningful on line connections with customers, increased ROI, enhances products that are based on feedback and a real lot more. Continue reading “Live chat results in increased sales and conversions.”

The customer feedback is of utmost importance. Every business needs to know the feedback of its valuable customers to improve their products and services. Even customer feedback industry’s becoming a big business which itself adds to the cost to figure out your customer pain points and develop products. Continue reading “Live chat provides instant customer feedback and free research”

Some days back i was shopping for a i Phone camera lenses. I browsed at different sites and found out that Amazon sold it for more than $120 dollars while a smaller store offered it for just $100. I really cherished to go for the cheaper option but  was a bit reluctant as I had never heard of the website before. Continue reading “Don't make live chat the missing piece of your on line sales puzzle”