Working as a part of the customer support team, you must have often heard- Customer feedback matters! Well, it’s absolutely true and the best way to know what customers feel about your business is a feedback form!

Whether your customers choose to fill your feedback form or abandon it depends upon the way it’s crafted. It totally depends upon the usability of your feedback form.

If you want to know how you can craft an effective feedback form, read on.

Continue reading “How to create a feedback form that really helps improve customer service”