Live chat is indeed proving a boon to the on line trade and a pleasant experience for the on line customers too.
It gets more leads from your digital advertising, boosts your profits, turn more of your browsers into buyers and reduces your contact center costs.
There was a poll made by Anderson Cosulting which said that almost 63% of on line customers say that they would purchase more products on line if there is a live customer support that can help them out with their queries.
On line presence of business has totally changed the marketing and selling strategies. Business are now required to fully support their on line customers, enhance their experience and provide them with quality on line support.
Continue reading “A Great Customer Support Tool : Live Chat”
Live chat has become a turning point in a customer’s shopping ride and while making purchase decisions. It really gratifies the customer to such an extent that just having a live chat icon at your website boosts the confidence of the customer. He is happy that just like in a real store front, here at the website also there is some one “live” to help him out, in a fix.
Continue reading “How is live chat better than phone and email support?”
Before implementing a live chat icon on your website there is a need to make a study about the customer preference’s and the impact which live chat can make on your business. This study will help the business man get a detailed knowledge, particularly on certain demographic group, so they can be more informed about employment of live chat.
Continue reading “Why Live Chat Is The Demand For Business?”
Live chat is a web service that permits your business to communicate, interact or chat in real time
with visitors to their website. The users communicating generally respond in real time, using short
statements, abbreviations, “emoticons” and other distributed shorthand communications.
On line shopping has become the latest trend and of course an important aspect of our life. Business are captivating more and more customers through on line channels. To make on line customer experience amazing, business need to fully support their customers and provide them with quality on line support. Continue reading “Can shopping be more fun with live chat agents?”
Suppose you enter a showroom and you find this well-dressed, well-spoken salesman keen to tell you the ABCs of each and every product present there. He doesn’t even let you tell what you’re there for and literally slaps all the relevant and irrelevant information on your face! How would you feel?
Annoyed, right?
Continue reading “Proactive chat: The best practices that’ll make your customers love you!”
Customer relationships decide the success or the failure of any business!
The most successful businesses are the ones with loyal customers and long-termed customer relationships.
As a matter of fact, nurturing is the building block of a strong customer relationship as it provides credibility to the businesses which further leads to increased customer satisfaction, inflated sales and boosted profits. In this article, we have stated the best strategies for nurturing customer relationship:
Continue reading “Customer relationships: Here’s how you can effectively nurture them”
Let’s help you out!
Do you know what the trouble with today’s customers is?
Continue reading “Here’s why you actually need a live chat service for your website”
So far we have talked about live chat, its uses, and benefits. But there’s something that has the potential to add to the power of this already efficacious service. Yes! It’s a ‘video chat’ that makes all the difference. It takes a live chat experience to an entirely new level!
Continue reading “Video chat: Strengthening and making your live chat service unmatchable!”
What exactly does co-browsing mean? What has it got to do with live chat?
Well, co-browsing is the joint navigation through the World Wide Web by two or more people accessing the same web page at the same time. Now, to answer the second question above, here’s a detailed description.
Continue reading “Co-browsing amplifies your live chat assistance like nothing else!”
A pre-chat survey is a set of short questions that is devised to increase the customers’ convenience through live chat assistance. It is a way of catalyzing the query resolution process and provide an exceptional customer experience. Here’s all that a pre-chat survey does for you:
Continue reading “Take your live chat assistance a step higher with a solid pre-chat survey”
A majority of the businesses around the globe rely on live chat services for providing an impeccable customer experience. But what about the rest? Well, they are probably clinging to the live chat myths that have been prevailing in their niche for quite a long time now!
Continue reading “Live chat myths: Are you among the ones who blindly follow any of them?”
So you want to know why multilingual live chat support? What’s so special about it? Have a look at the facts below.
According to a research, about 74% of buyers are more likely to purchase your product if you offer support in their native language. This especially implies to the businesses that have customers around the globe. When you have customers across different parts of the world, relying on the English language to engage with the customers is not an option.
Continue reading “Multilingual live chat support: Bridging the communication gap like a boss”
Why do we need a live chat service?
This question applies not only to a banking service but also for all the other services that enable the customers to accomplish the desired tasks like shopping, ordering food or booking hotels at the comfort of their home.
Continue reading “Live chat for banking websites: An additional feature or an inevitable one?”
Live chat for higher education- sounds familiar? Let’s see what it’s all about.
The admission process in higher education is more of a chaos than an element of excitement. This is due to the complexity of admissions, rising costs and information overload that often drive the prospective students away. Most of the students abandon the website before completing the admission process.
Continue reading “Live chat for higher education: Kicking away all the chaos!”
Customers are crucial for the existence of a business but it’s never that easy to acquire them! The very first step that needs to be accomplished to build a customer base is lead generation. A growing influx of leads is what keeps a business going in the first place and the best way to achieve that is live chat. Read on to know how.
Continue reading “Live chat fuels up your lead generation like nothing else!”
Customers are the main motivation behind every advancement that a business makes. That’s because a business cannot exist without customers. It’s imperative that businesses make every possible attempt to woo them! Of all the strategies used to dazzle the potential as well as existing customers, offering a live chat service is a prominent one. A lot is said and heard about live chat and its benefits for a business but ever wondered how customers actually feel about it?
Continue reading “What happens when customers know you offer a live chat service?”
Remember those days when texts and chats used to be about plain text and punctuation? We’ve all been misunderstood by text at some point or the other due to the lack of expressions, isn’t it? Such words that could be polite when used in a face-to-face communication, used to seem boring in a simple plain text. Anyways, times changed, texting saw numerous changes and in came those cute, vivacious and expressive yellow emojis that bridged the gap between texting and in person communication! Do you know these emojis have an important part to play in live chat support as well?
Continue reading “Live chat and emojis: A perfect match or a mismatch?”