Quality customer service is the buzz of today market. However remember that the customer service does not start when the customer encounters a problem, it begins the very moment a potential customer finds your e-commerce business and is surfing at your site. Continue reading “The ultimate in customer service : Proactive support”
We are aware of the amazing ability of live chat to provide exceptional customer service. Customers have beeen listing live chat as their preferred means of customer support and even customers are reporting higher levels of satisfaction while using live chat. Continue reading “Benefits of live chat”
Today the expectation of customer service have touched heights. Supports via phone and email have become the default standards for most of the companies. To improve the customer experience and differentiate your business it has become important to give your customer access on-demand support. Continue reading “Live chat provide chat logs for transparency and proof of contact”
Live chat is the real unsung hero of your quality customer service. It may not be as popular as facebook, as flashy as Instagram or a social butterfly like Twitter, or even as professional and businesslike as LinkedIn, but when it comes to speedy, result driven customer service, live chat for sure has an upper hand. Continue reading “Live chat is an essential customer service channel”
Some interesting data revealing the facts about live chat in US and UK have been exposed. It has been observed that with more consumers being given the option of speaking to customer service employees in real time is influencing the purchase deals. Continue reading “Do average website visitors like live chat?”
Live chat at your website allows to decrease customer service response time and escalates customer satisfaction. There are many companies who fail to provide quality customer service to their potential customers and fail to use their website to its full potential. Continue reading “Live chat pro actively seek sales”
Are you interested in happier and satisfied customers? Do you want to increase your business is on line? Well go for the best quality customer service. With live chat you can give your customer an awesome on line shopping experience. Continue reading “Live chat is there for the customers 24*7”
Today the way the companies are handling their customers is changing. People are busy and least interested in wasting time by calling or emailing. Diving into new channels for customer service is the new challenge for the businesses, and live chat is such one channel which has budded up in the coming years. Live chat is just another way to help your customers out. Continue reading “Stop driving away millennial from your e commerce store”
Live chat is one of the most popular ways to communicate with the customers in today’s scenario. It simply gives the customer the ability to contact a company at any time from any location. It provides immediate answers to the queries of your customers, delighting them and augmenting your customer loyalty list. Continue reading “Live chat is indeed fast, easy and simple”
Live chat is something very easy and simple to implement. Not only the implementation, it is easy to locate also for the users very much on the website. Live chat allows your customers to quickly distinguish the support customer representative who can assist them with all the questions and informations regarding the products and services thus enhancing the companies revenues. Continue reading “Live chat is for on line sales and support”
The majority of people who are browsing your site are interested in using live chat to get immediate assistance than making a phone call or writing an email and waiting for the response. Live chat with its charming and addictive features of giving immediate assistance is surely to lead your business miles ahead. Continue reading “Live chat gives your potential customers instant responses.”
With live chat the entire experience becomes awesome for the customer as well as for the business. We know that live chat is loved by the customers as it provides real time answers for the queries and even resolves any concerns and doubts of the client. Continue reading “Live chat is cost effective”
There are a lot more e commerce websites that have been adding up live chat to provide real time answers to their proud customers rather than having customers leave their websites. Real time chatting with the customer not only builds up immense confidence of the customer in your business but also helps you to enhance your conversion sales. Continue reading “Live chat provides real time convenience to customers.”
Live chat has a advantage for both its user as well as the brand. For brand, live chat provides direct communication with the customer very much on the website itself and is available for the customer when they need it. This is of utmost importance to the customers as at times they do face problems regarding finding specific products on the site or comparing products. Even the clients can be helped while making their purchase decisions. Continue reading “Live chat is a powerful widget at your site”
The most awesome customer service innovation in the last few years is supposed to be live chat. While big companies had access to it for last several years, the smaller organizations, looking at the positive response have started building fondness for live chat. Continue reading “Live chat provides a solution for all”
Live chat is one of the best and the easiest way of interacting with the company, a best way to get in instant communication with the organization. It has become one of the most adored on line support and also results the highest satisfaction rates among its customers. Continue reading “Customers love live chat”
There is nothing important as compared to data in this Big Data world. Despite having wonderful features like multitasking, 24*7, cost effective simple to integrate , live chat also provides an additional layer of data to your current tracking and attribution tools. The data which you gather differs according to platform, but in general live chat delivers Continue reading “Live chat lands you with quality data”
The key to success for your business lies in differentiating your business and giving your customers an awesome experience. So what is the basic concern of the customers? Of course the superb and uncompromising quality of your product and on-demand support. Continue reading “Differentiate your business with live chat”
With the availability of so many options at the customers end their expectations are escalating by leaps and bounds. So if you don’t give them that extra concern and show them, in fact, make them feel that, ‘ yes they are taken care of and they are in good hands‘ you will not be able to realize your business objectives any how. Continue reading “Live chat is there 24/7”
According to e consultancy live chat seems to mark the highest satisfaction levels of any customer service channel. It states 73% satisfaction rate with live chat, 61% for email and 44% for phone. These statistics are conveyed from eDigital’s Customer Service Benchmark who conducted a survey on 2000 customers and their experiences on different customer channels. Continue reading “Live chat yields the highest satisfaction rates”