Now if you are on a eCommerce website and you have a problem while at check out, you do panic, thinking to yourself, “What would I do, if the business hours passed and I do not have any one to help me to finish my order?”
Well, it’s the time to chill! You may be noticing a small box, with a friendly face and that gives you a sigh of relief. Yes it is the chat box. Continue reading “A secret to successful live chat support : Quality assurance”
Your customers want to reach you whenever they confront any problem. This also may happen out of business hours. Live chat, gives your business the opportunity to interact with the customer representatives thus reducing the response time and also the backlogged requests while encouraging the customer satisfaction. Continue reading “Live chat is there round the clock at your website!”
Live chat provides immediate response to your customer queries. It is there at your website to guide your visitors while shopping online and answer to their concerns. Despite providing support and added data it also helps you augment your email list with its immense potential.
Continue reading “4 ways to grow your email marketing list with live chat – part II”
Email marketing has seen both up trends and down trends but at present it is an all time high! The businesses just want to generate leads and keep them engaged. You require to put in efforts as your leads need to be hot otherwise you are just wasting energy and resources.
It is an interesting phenomenon that live chat and email marketing, both business go hand -in-hand. Continue reading “4 ways to grow your email list with live chat – Part I”
Today the consumer expectations have touched new heights and having customer support via phone and email have become the default standards for most of the companies. Now the crucial demand or your business is to differentiate it and with just emphasizing on product and services will not set you par with your competitors. Continue reading “Live chat provides a positive customer experience”
The most effective customer service which is designed to simply reduce all the effort of the customer at every stage of shopping is live chat. Live chat is the ultimate customer service not only just after a sale or when a problem persists but at every breakpoint. It gets in touch with the customer at key drop off points when the customer is about to abandon the shopping cart. Continue reading “Benefits of live chat”
The most important profit booster of all and the one that is sorely overlooked by most of the companies is the opportunities for cross-selling and up selling that is provided by the live chat sessions. And do remember this is just not the end here in fact there’s a lot more to gain. Continue reading “Live chat opens the door for up sell opportunities”
There are many live chat programs available in the live chat market all claiming to be the most easiest, most affordable and even the most used services on the web. But you should try to figure out what does this mean for your customers? Continue reading “How to enhance sales with live chat?”
If you are deciding to implement a new customer service channel for your business then you need to consider a variety of factors before you make the final choice. A recent data from Software Advice surveys on customer preferences and discussions with the companies that offer live chat as customer service. Continue reading “The impact of demographics on live chat customer service”
As in a real brick and mortar shop, you have more opportunity to convert a prospect to a customer since you can approach to them, talk to them and offer help. Online is no different. Live chat is there to bridge the gap between the two experiences and make sure that the customer feels valued and builds trust in the business. Continue reading “Live chat improves conversion.”
Live chat option has become the most popular and in demand for many types of businesses. Whether live chat is used an option to provide support or just to answer questions from potential customers, it is an extraordinary tool to hike both sales and conversions. Continue reading “Live chat increases sales and conversions for online businesses”
Live chat is there at the website that proves to be the ultimate customer support channel. It delights your visitors by giving instant response to their queries, answering to the concerns they may be having because of which they have been reluctant to click the ‘buy’ button. Despite giving the exceptional customer support, it also lands you with some additional features too!
Live chat is also simple to implement at the website and cost effective too.
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Live chat is somewhat a new way to communicate with your website visitors. Basically the visitors, initiates the chat request by clicking the powerful icon at the website. It is used for the prospective customers to help them with their buying decision and even for the people who are your current customers who may be needing help with a product that they have already purchased. Continue reading “What is live chat support?”
Live chat is the unsung hero of customer service channel. Live chat provides with instant response to the customer queries and though it may sound as that it hurricane task, it is simple. Live chat has never been as simple as it is currently. Continue reading “Live chat is cost efficient”
Nothing could replace relevant and too much data. And here is live chat which aside from its awesome features also provide additional layer of data to your current tracking and attribution tools. Continue reading “Live chat provides important data.”
In todays scenario which proclaims a highly competitive market, any edge in sales or service which you have over your competitors, can make a major difference, whether you lose or gain a sale. Here the liberty and the ability to chat with a live person at your website is the best feature a website can offer. Continue reading “What are the benefits of live chat?”
Today the expectations of the customer services have touched new heights. It has become a real challenge to meet the demands of the customers as today the customers want support on demand. Providing support via email and phone have become the default standards for most companies and it has become relevant to differentiate your business and customer support and also important to give your customers access to on-demand support. Continue reading “Live chat – The ultimate customer service!”
Live chat increase sales. Live chat engages your customers right at the point when your customer can abandon the shopping expedition. Live chat engages the customers at major drop off points and prevents them to click away from your site by offering them time relevant help. Continue reading “Live chat is all there to hike sales!”
For a customer there is nothing more frustrating and annoying then being put on a hold queue with a long hold music either classical or some hip-hop. This becomes more frustrating when you are shopping online and encounter a problem but not able to get hold of the customer care executives. Continue reading “Live chat – Right place, right time customer service.”
The most exciting customer service for the small business for the last few years is live chat. While it had been a piece of cake for the big players since long, it has now become affordable and light enough for small companies to afford. Continue reading “Want the real support? – Go for live chat!”