For a customer there is nothing more frustrating and annoying then being put on a hold queue with a long hold music either classical or some hip-hop. This becomes more frustrating when you are shopping online and encounter a problem but not able to get hold of the customer care executives. Continue reading “Live chat – Right place, right time customer service.”

The most exciting customer service for the small business for the last few years is live chat. While it had been a piece of cake for the big players since long, it has now become affordable and light enough for small companies to afford. Continue reading “Want the real support? – Go for live chat!”

Effective and active online customer service is important for enhancing visitor engagement on your website. Live chat also has the ability to offer proactive customer support on your website. Continue reading “Use live chat for proactive customer service.”

Today one of the main reason to implement a live chat program is the on demand nature of the web. Your potential customers or prospects are seldom going to make a all or draft an email to the company with their concern. This is because they just do not want their personal information to be tagged to some email list that’s going to continually pitch them to buy products. Continue reading “Live chat offers immediate solutions”

You are running a business then till now you must have realized that the biggest challenge for a new business is to find customers. Many of the new businesses also have the perception that offering quality products is enough to acquire customers, but quite contrary to it, it takes a lot more efforts than that. Continue reading “Live chat is real time interaction with the business”

When you love your customers , you simply want to give them a seamless user experience at every step of their journey. With live chat it is easy to provide your customers with the most incredible experience of online shopping. Continue reading “Live chat helps when customers need it!”

Today the customer behavior is changing rapidly. The shoppers are showing more inclination in buying stuff online and also desire to get personalized support to help them with their buying decisions. Continue reading “How to keep visitors on your website and turn them into customers with live chat?”

The customer feedback industry is a big business as every business requires customer feedback. With the gathered feedback they can work on their flaws, the customer pain points and improve their products and services. However this does proves a costly practice. Continue reading “Live chat provides instant customer feedback and research”

Live chat is all there at your website as the powerful icon to increase sales, conversions and customer happiness. But making your live chat software multi-channel that is including voice and video chat, email integrations, social media tool bars and even billing integration, makes the ultimate customers support channel reach beyond traditional sales and support to assist your business and help it in expanding in incredible ways. Continue reading “5 hidden benefits of multi-channel live chat (Infographic)”

The best way for the small players to excel with the large players in the market is to provide excellent customer service. This is the bond which ties your customer to your business and sets you really ahead of the competition. Continue reading “Use live chat to increase sales.”

We cannot ignore the amazing ability of live chat to provide the undoubted exceptional customer service. High level of customer satisfaction has been reported with live chat as compared to other conventional methods of customer support. Continue reading “Live chat and its benefits.”

Today the business need to differentiate them self from their competition and only products and their prices are not sufficient enough to do so. You need to take pains to captivate your customers and with excellent customer service you are sure to win the battle. Continue reading “Live chat is easy and free to use and cost efficient!”

Today in the competetive scenario, the customers just hate to be kept waiting. When serving customers, time is of main importance as the customers are now demanding immediate support when they get in touch with your business. Continue reading “Live chat : Minimizes response time”

The way you communicate with your customer has a very great impact on building a positive or a negative brand image. Having meaningful interaction and communication with your customers will help to strengthen customer- brand relationships. Therefore you really need to focus at each point on customer interaction and just ensure that a positive experience is delivered to all your customers. Continue reading “Live chat : Improving customer interaction”

Live chat has become one of the most popular and convenient way for the customers to communicate with the businesses in today’s scenario. Live chat is proving an important tool to provide effective customer service today. Continue reading “What is live chat?”

The fundamental requirement for online business is to make the customers comfortable, special and cared for. There is the need to determine their needs and expectations so that the business can formulate specific and effective strategies to fulfill them. Continue reading “Live chat provides the ultimate customer support!”

Customers who are their your website for the very first time are their basically looking for some information. Here it becomes necessary to take the initiative and communicate with them by having meaningful interactions with proactive chat.

With proactive chat you get the opportunity to connect with your customers, relate to their requirements and help them out with any product information they might need. Continue reading “Benefits of Proactive live chat service”

It is seen that the small business do not have the financial ability that the bigger companies do and it is a challenge for them to find out ways in which the can cost effectively generate leads and manage customer support. Continue reading “Live chat is cost efficient”