A study by Bold Software revealed that people who use live chat at least once in a week (40%) are seen to make more purchases than those who don’t (22%). It was also seen that 38% of the respondents have made purchase due to the interaction with the live chat agents. Continue reading “Features of live chat”
Just imagine you are in a store and you are loaded with confusion or complaint. But instead of communicating with the sales representative you are asked to make a call or write an email. And after that you are supposed to wait for the representative on the phone or for 12-24 hrs for the reply of your email. It just sounds ridiculous, isn’t it? Continue reading “Live chat is another mean of communication”
Live chat is supposed to be the unsung hero of customer service. It is not alluring, captivating and flashy as Facebook and Instagram or a social butterfly like Twitter or as buttoned up and business like as LinkedIn. But when it come to show outputs and prove work efficiency , undoubtedly live chat which has an upper hand. Continue reading “Live chat- The unsung hero of customer service!”
Just having an immediate response to your customer is no doubt a huge confidence booster for your prospects and your potential customers. In a Forrester Research study, 44% of the customers have said that getting a question answered by a live chat agent in the middle of he on line shopping excursion is the best and awesome feature a website can offer. Continue reading “Live chat is comfortable for customers.”
Live chat is being claimed as the most easiest, most affordable and even the most used services on the web. But how can your potential customer exploit it to the maximum extent? Being a business owner you need to translate the live chat conversations into measurable sales. Continue reading “Live chat offers immediate solutions”
From a recent Software Advice survey on customer references and discussions with the company that offer live chat as a quality customer service channel, a lot of facts have been revealed. Continue reading “How does 'Demographics ' impacts live chat?”
Live chat is something that lets you to get connected with your customers right at the website itself. A very convenient place as the customer is already there itself with all his confusions and bombardments. What better place could be there in the world to get your problems resolved than the website itself and that also just clicking a chat button at the website. Continue reading “Live chat helps to increase order value”
Adding live chat to your website simply means decrease customer service response time and enhance in customer satisfaction. There a lot more companies that fail to efficiently use their website to its fullest potential and to immediately provide relevant information to the visitors which might turn to paying customers. Continue reading “Live chat : Benefits and advantages.”
Excellent customer service is the best way for small players to compete with big business in the market. The most obvious way when the live chat enters into the scene is when the customer is done with his on line shopping cart but still have some confusion and need to resolve their queries before they are ready to complete their purchase. Continue reading “Use live chat to increase sales conversions”
It has shown at the industries survey that more than 63% of the millennial prefer live chat to have their basic customer support and their queries answered over other conventional contact channels. Continue reading “Live chat is the service for the millennial”
Live chat has the characteristics which allows potential buyers to interact with the live chat agents through chats. It is so easy with simply a click option to start chat with your customers. If all the agents are busy which is rare you can be queued for some seconds and be given a time frame. Continue reading “Have live chat on your website for realistic performance!”
There are many e-commerce websites that are implementing live chat support to provide real time answers to their customers without motivating them to leave their websites. Real time assistance to the customer helps to build customers confidence during heir on line shopping expedition. Continue reading “Live chat provides multiple benefits”
Live chat provides instant replies to your customer questions and leave them more happy and charmed by your excellent customer support. There is a lot more which live chat provides, some superb feature and among one of them is customer feedback. Continue reading “Live chat provides instant customer feedback and free research”
If you are running a business and have a website, then you must be planning to offer customer support also. Well the best option for having customer support on line is live chat. This support comes with many benefits. You will experience hike in sales and conversions for your business and satisfied customers too. Continue reading “Get your sales increased with live chat”
Live chat option has become the most popular for businesses. Live chat is seen to increase conversion and sales by answering questions and providing support to the potential customers. Continue reading “Live chat is all there to increase sales and conversions for online”
Just having live chat at your website provides you with loads of new leads that can hike your sales by 30% and that also when you are not at all required to spend any extra penny on lead generation. Having a live chat feature on your website is the first awesome step which you can take towards increasing your monthly revenues. However make sure that this should be not the only one. Continue reading “How to increase sales using live chat?”
Live chat as we all know is an extraordinary customer service support tool. It enhances your on line shopping expedition. It provides immediate assistance to your queries and guides you through your entire shopping excursion. It s there right at the moment when you are the website till you have made a purchase and exiting from the page. Continue reading “Benefits of live chat”
As per E consultancy, “ Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone.” with live chat hence you have a greater chance of converting visitors with lesser effort. Continue reading “Live chat increases the average order value”
The most important reason for having live chat is to provide important information to your visitors. There may be many paying customers who just leave your site as they are not able to get answers to their relevant questions. The lack of information makes the customers pissed off and stops them from clicking the ‘Buy’ button. Continue reading “Live chat gives information and builds trust”
According to the recent studies and surveys made it has been clear that live chat has seen significant growth across th US and UK. More than 65% of American on line shoppers have been engaged in live chat which has seen a rise from 50.4% during 2009. This figure is comparatively low in the UK but still has accelerated to 53% from 41% last in 2011. Continue reading “Growth of live chat”