Owing to the not-so-favorable situations, customer service is a crucial field to work in. Support teams often face a lowered morale, burn out and dissatisfaction due to the nature of the job. Dealing with infuriated, agitated and rude customers at times can be quite a tedious task. This may further affect the agents’ productivity. In this article, we have shared some highly effective tips that can help boost the productivity in such situations:

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