Imagine you are in a store and you have a compliant or a simple query. But instead of having an interaction with a sales associate you are asked to make a call or write an email and then simply wait for the other party to get back to you on line or mail. Isn’t that ridiculous? Most probably you will be fed up and just leave the store. This same example is also applicable on on line stores too. Continue reading “Live chat is another mean of communication”
According to a Forrester research, the best feature any website can offer is interaction with a real person while making an on line purchase. If there is one rule of thumb in sales than it is about making your customer happy. Just giving them the website functionality they desire and interacting them on the customer service channels where they feel completely comfortable is critical. Continue reading “Customers prefer live chat”
Today the shoppers are also developing a penchant for ‘live chat’. They too know that if customers don’t interact with real people they might not make a purchase. 77 % of on line shoppers say they would love to make a contact with a real person before making a purchase while more than 50% says a lack of interaction with a live person has made them click away from the site, simply abandoning the shopping cart.
You can say that the success of the sale could be a also because of the guilt as it is hard to say ‘no’ to a real person but more likely its the satisfaction consumers feel when they actually communicate with some one in real time. That’s something even the social media cannot duplicate or boast of.
Even it is seen that more than a half of the customers are more likely to return to the website that offers live chat. The same customers also indicated that they had been satisfied and their last purchase is often a result of the chat session itself.
Live chat is a simple way to keep your customers happy, engaged and coming back. Today in the on line scenario what the managers forget is the power of customer service. But now the tables are starting to turn and brands are realizing that treating your customers well and providing quality service can be a form of marketing. As these customers are the only one who are going to spread a good word about your great customer service.
The unsung hero of the customer service is the live chat. Though it’s not as popular as face book or as jazzy as Instagram, a social butterfly like Twitter or business like as Linked In, but when comes to providing immediate, result driven customer service, live chat is simply the best.
Live chat is the best and the humblest customer service tool. Its chilled to your website, private and very simple.
Live chat is something which connect with your customers at the point of sale and can help thrust browsing customers into the checkout line. And customers really appreciate it. Social media presence is indeed necessary to increase your brand sales but do remember that quality service is the market buzz and hence you should incorporate this powerful widget at your site.
Now live chat connects with your customer at the point where they are deciding to buy or not. According to Anderson consulting poll, more than 62 percent of consumers said that they would purchase more on line if they had someone “live” to interact with, to resolve their doubts and answer their queries.
business growth diagram with red arrow
With live chat you also have increase in sales and even there is an enhancement in the average order size and reduction in shopping cart abandonment for sites that have the live chat icon at their site.
Actually with live chat at your site, the live chat agent can view where the customer is, that is the page he is viewing or simply he has a knowledge of what he is interested in. This can help him to make the consumer aware of more range and variety of products which are there and suits his taste. Ha can also guide him with a word of wisdom and even the discount coupons available or the sale, whatever is applicable.
This for sure will escalate the sales. So live chat provides quality customer services as well as hikes the sales.
With the increasing competition in the market it has become tough to meet the expectations of the customer. To remain ahead of your competitors you have to differentiate your business in some way. Since the products, prices remain to be the same you can always work upon the services. Continue reading “Live chat is available 24/7”
People who are using live chat at least once a week are more likely to make purchases than those who have not used live chat. People have also agreed that interacting with a “live” person at the chat window is more comfortable and it highly influences their purchase decision also.
Live chat agents are equipped with excellent traits and it is always a pleasure to interact with live chat representatives.
With live chat there is simply no waiting as the agents answer your chat within 10 seconds. It’s quick, immediate and of course effective which is making it a favorite among the users. Quick customer service is the target of live chat to make their customers smile.
With live chat you also have the liberty to keep a record of your conversation with a live chat agent especially when it comes to some indication about hidden costs or taxes. At the end of the session you can request fro your transcript of the chat at your email address. This will also helps to boost your confidence in the business.
With live chat you also have the advantage of canned messages, such as welcome and the answer of other FAQ. This saves a lot f time and speeds up the process. However canned messages are not used at most since you are interacting with a live person rather than a “machine”. And you can be always sure of that as after using live chat there is no reason left for doubts.
Live chat is always helpful. You can rely on the agents as they are all there completely enlightened with knowledge to guide you through your shopping expedition.
Its time to rethink your customer service strategy. The way the company are handling their customers these days is changing. People are busy and they don’t have the time to wait for response of your emails or make a call. So you have to opt for some other trendy way. Live chat is the best way out and no doubt it is becoming the most desired method of contact.
Live chat simply means convenience for customers. According to a Forrester research, more than 44% of on line customer says that having any query resolved in the middle of an on line purchase is the best feature of live chat.
Now basically there are two types of customers that use live chat. The first are the potential buyers. They are the one who need help regarding the common question as follows:
They may be eager to know more about product specifications.
Or they are simply having problem in finding specific item on a given website.
They are interested in comparing products.
These simple questions impact a lot on your purchase decisions and are very crucial too. The chat agents are like brand ambassadors for your business so its important for them to be highly skilled and professional too. They can make a sale at this critical point with their proper guidance.
The other group of live chat are users are who are already your customers. The basic reasons why they need the assistance of your live chat representative are as follows:
They need to know about the status of their order.
Inquires about the return policies.
Want to report errors or simply suggestions for improvement in your service.
With live chat you can also avail instant feedback from your customers. If you are in a Saas business, the moment anything goes wrong, live chat permits you to have an immediate view of the problem from your customers perspective.
Live chat support is a entirely new way to interact with your visitors on the website. The chat button can be fixed any where on the site. Live chat can be used by either your prospective customers if they want to be enlightened on any specific product or to help them with their buying decision. It can also assist your current customers who need help with a product they have already purchased. Live chat is not limited to only big guys but it has become an important tool for the small business also. Continue reading “Live Chat And Its Additional Features”
Live chat can make all the difference in pressing the button “Place Order” or abandoning the cart. With the perfect live chat, the client inquiries can be used to make a full fledged knowledge base, help-desk and more. This in turn can help the other prospective customers find the exact solution they require and that also when they need it at most. Continue reading “Live Chat Boost The Customer's Confidence”
With live chat your customers are provided with the ease and comfort of getting their questions answered right at their computers. This is a huge confidence booster for potential customers. Just imagine they are on line at your website and confused or having some doubts about the specifications of the product. With no assistance they would click away from your site to your competitors site. So what are you basically doing? You are loosing your customers. Continue reading “Live chat opens the door for upsell opportunities”
Getting an immediate answer to your question is sure to bring a smile on your face. So guys its the time to give your visitors (who probably can turn to your potential customers), a reason to smile. Now how is this possible? Simple, like never before, just have live chat icon at your website! Continue reading “How does live chat increase sales?”
Live Chat has become the most popular way of communicating with businesses today. Its gives you the ability to contact with the company at any time from any location. It provides with immediate response and solutions. Continue reading “How Live Chat Delights You?”
Today the customer has a vast number of opportunities, millions of options and a variety of range at their end. The market is simply becoming more and more competitive and the consumer expectations are touching heights. To differentiate your business and escalate the customer experience, its crucial to show and have an extra concern for your client. Continue reading “Live Chat Is Cost Effective”
Today the live chat is on the boom as more and more customers are preferring live chat for “quality customer service”. The reasons are vibrant, all smart enough to compel you to have the powerful icon at your site. Continue reading “Live Chat And Its Benefits”
Live chat is becoming the most popular and efficient way to communicate with businesses today. You can get connected with the company at any point of the time and that also from any location. Live chat is of course providing quality customer service but if not properly implemented and the quality of service is not customer oriented it can also go against you. Continue reading “Live Chat : An Easy Chat Widget”
Live chat helps your visitor in real time. It solves their queries, addresses their concerns, and even offer them quick feasible solutions. Live chat also handles multiple chat requests and enhances your customer support efficiency by serving multiple customers simultaneously. Continue reading “Live Chat Handles Chat With Ease And Efficiency”
Today in the digital era all that matters is the “data”. There is nothing as important as the data. Collection of this data, in itself is a big task. Live chat, with marvelous features, has this exceptional characteristic too, of providing an additional layer of data to your current tracking and attribution tools. Continue reading “Live Chat Gathers Important Data”
