The customer expectations have simply touched new heights with every passing day. Providing support via phone and email have become the default standards for most of the businesses. So if you want to differentiate your business and enhance your customers experience, give your customer access to on-demand support. Continue reading “Live chat is convenient for customers.”
Reactive live chat is the clumsy person at the party while proactive live chat is the person bubbling with confidence and has many positive interactions with others. A recent live chat study shows an average engagement rate of 7.28% with proactive live chat. If the business focuses with highly targeted strategies, the engagement rates hike up to and sometimes even above 10%. Continue reading “What is proactive live chat?”
Imagine yourself in to the brick and mortar shop, browsing; a little browse and then you all set to walk out the store to check another store or company that can satiate your needs and fulfill your requirements. Before you have moved out, the sales associate approaches you and offers the perfect help you are looking for. Continue reading “The basics : Reactive vs Proactive live chat – Part II”
The strategy which your business should use for live chat depends on the company’s individual requirements. One of the major decision is whether to use proactive or reactive chat or maybe a combination of both. Continue reading “The basic : Reactive vs Proactive live chat – Part I”
Providing a great customer service is a top priority for businesses today. Live chat provides a great customer service and it would not be wrong to sat that live chat does provides an exceptional good customers service!
Now basically what doe s good customer service means to you? When you give your visitors and the prospects good customer service this is the outcome.
This just signifies that your customers are reasonable and they neither expect to always get their way. What they desire is fast and convenient service. And the other thing is that they wanted to be treated with respect.
Live chat is the superhero her as it gives you the all. Live chat gives you good customer service. It gives you the desired outcome as the most important factor. Live chat resolves the problem quickly as it is all known to provide instant responses to the customer queries.
Live chat is always polite, the chat agents are all mastered with powerful insights and there just exists no reason to be harsh. In fact live chat is there at your website with a human touch. Live chat gets the problem resolved in one interaction with simply no passing around to multiple people.
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In today’s scenario live chat has gained significance and has become a profitable customer engagement platform. Live chat has received such popularity that many customers have reported that just having a live person answer their question in the middle of an online purchase is the best and the most adorable feature any website can provide. Continue reading “Why do customers want to use live chat?”
Live chat is the ultimate customer support channel. Adding live chat at your website can provide many benefits to your website visitors. Live chat increases your online revenues with a hike in the conversion rates and large order sizes. Continue reading “Live chat benefits – Online sales and support”
Just remember, for online businesses, live chat is not only essential but a must! Not only does it hikes the conversion rate but its also has a direct impact on the brand trustworthiness, inbound marketing, customers peace of mind and the last but not the least customer retention. Continue reading “Live chat loved by both : The business and the customers!”
Imagine there is loyal customer who faces a problem when moving towards the check out counter. The customer is having positive experience with your support team and hence she decides to call your hot line number to get some help. However to her dissatisfaction, she ends up being put on hold for half an hour and that also only to be told that the support agents are busy. As a result the customer is frustrated and he quite the shopping cart and drops faith in your business. Continue reading “Live chat is faster, better and much more easier.”
Live chat is all about customer service and customer service means the connection counterfeited between the support agent and his customer. As the business scales, there are two basic customer support principles which you must keep into account. Continue reading “Live chat is all about customer satisfaction!”
Live chat is there at the website communicating with your customers in real time. The users involved are generally interacting in real time using short abbreviations, statements, “emotions” and other shorthand communications. The customers find live chat very helpful in getting information and answers while they are shopping online. Continue reading “What is live chat customer support?”
Live chat is the fastest way to engage your customers in real time. It simply gives your brand a voice and also helps to build a meaningful relationship by talking to the customers over live chat. With live chat you can also increase the chances of high value engagement and even hike sales by using proactive chat which helps you to reach out to your customers. Continue reading “Live chat gives your potential customers instant responses.”
There is an excellent way for the small customers to compete with big players in the market and that exceptional way is excellent customer service. Before online shopping came into existence , the advantage that small business had over the big box stores was that they treated customers like people rather than numbers, and delivering great expertise in their market. Continue reading “Live chat to increase sales conversions”
Live chat is the most admired and adored quality customer service channel not only by the customers but even the businesses. Continue reading “3 Ways to share visual contents during live chat”
Live chat is the exceptional way to communicate with your online customers. A study made by the Forrester shows that live chat is the most preferred customer support channel and is favored by more than 44% of respondents who connect with the operators in real time. Continue reading “Live chat- Engage upfront with online customers.”
What is it exactly that you can do to set yourself apart from other businesses and to make your customers keep turning to you? The basic is to come up with a strategy which generates a positive perception about your company and projects the value in the mind map of your customers which can hike sales. By just showing your customers that your business offers more value and care for your customers as compared to others, you can become the ideal choice to which the customer shall aleays turn whenever he is there to make a purchase. Continue reading “Live chat – Easily accessible customer services”
When you have live chat at your website, it simply delights your customers as the service response time decreases and there is an increase in customer satisfaction. Still there are majority of companies who do not use their website to its full potential in providing information to the prospects. Continue reading “Live chat increases web site revenues”
It hardly matters which industry you are in, you do have some sort of customer service support. You may be using the conventional customer support channels like an email address or telephone support for the customers and visitors to get the important questions answered. Continue reading “The basics of live chat”
The main goal of the lead generation service is to engage with the relevant visitors that may click away from your website without taking any action. Here the major concern is to engage the right visitors, at the right time which may be interested to get convert but couldn’t. Continue reading “Live chat – Lead generation”
Now if you are on a eCommerce website and you have a problem while at check out, you do panic, thinking to yourself, “What would I do, if the business hours passed and I do not have any one to help me to finish my order?”
Well, it’s the time to chill! You may be noticing a small box, with a friendly face and that gives you a sigh of relief. Yes it is the chat box. Continue reading “A secret to successful live chat support : Quality assurance”