Live chat as we all know is an extraordinary customer service support tool. It enhances your on line shopping expedition. It provides immediate assistance to your queries and guides you through your entire shopping excursion. It s there right at the moment when you are the website till you have made a purchase and exiting from the page. Continue reading “Benefits of live chat”
As per E consultancy, “ Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone.” with live chat hence you have a greater chance of converting visitors with lesser effort. Continue reading “Live chat increases the average order value”
The most important reason for having live chat is to provide important information to your visitors. There may be many paying customers who just leave your site as they are not able to get answers to their relevant questions. The lack of information makes the customers pissed off and stops them from clicking the ‘Buy’ button. Continue reading “Live chat gives information and builds trust”
According to the recent studies and surveys made it has been clear that live chat has seen significant growth across th US and UK. More than 65% of American on line shoppers have been engaged in live chat which has seen a rise from 50.4% during 2009. This figure is comparatively low in the UK but still has accelerated to 53% from 41% last in 2011. Continue reading “Growth of live chat”
Live chat provides quality customer service to your businesses. It is there at the website and is available 24*7 that is round the clock to provide support to your customers. Your customers want to get in touch with your company when they encounter a problem and this basically happens at odd hours or outside of normal business hours. Continue reading “Live chat delights customers”
Today the customers expectation are touching new heights. The business are providing customer support by all means like phone email which have become the default standards. Continue reading “Live chat allows you to multi task.”
Live chat is the ultimate quality customer support present very much at your site. It helps your customer to get in touch with the company when ever they are surrounded with confusion. With live chat agents the customers get their queries resolved instantly which enhances their on line shopping experience. Continue reading “Live chat sets you apart!”
There exists a number of ways to for customers to contact for support with business. They include email, phone and social media too. But among them the most adored and appreciated quality customer support is live chat. Live chat is a software which is really worth for your business to invest in. Continue reading “What is live chat support?”
According to Forrester research study it has been seen that 44% of customers say that just having a question answered by a real person in the middle of their shopping expedition is one of the best and important feature a website can offer. Continue reading “Live chat provides convenience for customers”
Live chat is supposed to be the easiest, most economical and the most popular services on the web. Now the simple question that arises is ‘what does live chat basically means for your customers?’ from the point of view of a business owner you need to be able to decipher live chat conversations into perceptible sales. Live chat is one just another way to do so. Continue reading “What does live chat means for your customers?”
Live chat is all there to provide immediate solutions. In the trending scenario it is clear that the prospects will seldom call or even send an email to the company, as they don’t want to be pitched all the time. Continue reading “What additional features live chat tools offer?”
Live chat is simply a new way to interact and communicate with visitors at your website. Probably it’s the visitor who initiates a chat request when he encounters a problem or query by clicking an icon on your website. Continue reading “What is live chat support?”
Giving excellent customer service is the best way for small business to compete with large players in the market. Live chat is the perfect tool giving small businesses a way to provide the personal and human touch on line. Continue reading “Important live chat feature”
Live chat is the most popular customer service support currently. You don’t have to be a marketing expert to know that quality customer service plays enormously in enhancing your business reputation and sales too. Continue reading “Live chat – the most popular customer support”
Good customer service is something which can go hand in hand with great sales results. Live chat is used to resolve the problems of your customers speedily by giving them instant responses. Therefore the customers are bound to come back for more good services. Continue reading “How does live chat increase sales?”
You can get a vivid idea here with the info graphic how live chat can be used to increase sales and for lead generation. Continue reading “How to improve sales (Info graphic)”
Live chat is all there to provide convenience to your customers. Live chat provides instant responses to your customers queries. 44% of on line customers say that having their questions answered by a live person in the middle of an on line purchase is the best feature that a website can offer. Continue reading “Live chat providing real time convenience to the customers”
There is no need to be a marketing expert to know that a quality customer service plays a huge role in your business. The customer are the ones who spread a good word about you and also helps you to grow your customer base. Continue reading “How live chat supports your customer?”
Live chat provides millions of benefits to their customers. They are all there to enhance the customers on line shopping experience. For a customer, there is nothing more irritating then waiting for an answer while in the middle of their shopping excursion. Continue reading “Live chat and its customers benefits”
Live chat has become the most favorable customer service support of these days. It provides the customer with sheer pleasure making their on line shopping experience awesome. With the help of live chat your customers can get support on their demand. This property of live chat getting support on demand makes it different and versatile from other customer service supports. Continue reading “Live chat provides multitasking”