Live chat is admired due to two main reasons, no hold time and convenience. These two aspects have created a penchant for live chat. Live chat, has no doubt become a new way to interact with your website visitors. The visitors find it very comfortable as with just a click of button they are able to get their concerns answered.
The efficiency of live chat is enhance in many ways and it also supports additional feature also like the following:
Chat transcripts
With live chat the client can get the transcript of the entire conversation at their email id. This can be used for future reference and also if any discounts or offers have been given to you by the chat representatives. The business can also use these transcripts for monitoring and assessing the quality of their support agents.
Canned response
With canned response the efficiency of live chat is escalated by leaps and bounds. There are some frequently asked questions by the visitors and these need the same replies. Well these replies are stored by the chat representatives and termed as canned response. Greetings like, “Hello,how can I help you today?” are also stored as canned response. This saves quality time, as you just do not require to type the statement again and again.
However be sure not to over do it as it may give a robotic feel to your clients.
Adding live chat icon to your business website will surely help you to stand out amongst your competitors.
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