In todays scenario which proclaims a highly competitive market, any edge in sales or service which you have over your competitors, can make a major difference, whether you lose or gain a sale. Here the liberty and the ability to chat with a live person at your website is the best feature a website can offer. Having this awesome feature at the website, especially when your competitor is not having it may be the crucial selling point that motivates your potential customer to choose you over a competitor.
With the advent of internet, the online shoppers have also become more savvy and are expecting more from online sellers. They want their online transactions backed by live chat customer support, just like in a brick and mortar shop.
According to the poll conducted by Anderson Consulting, more than 62% of Internet consumers said that they would make more purchases online if live chat support were available. Live chat is adored and admired as it provide instant responses to the customers queries and answers their concerns that also right at the moment. This timely help satisfies the customers, delights them, helps them to build trust and confidence in your business. And the business, knows the value of happy customers.
Happy customers mean loyal customers which are seen to make return visits at your site with more purchases and also spread good word for your business.
Live chat service is no more the novelty they once were. The small business have also realized its worth and it has now matured into a serious sales and support tool.
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