Online shopping has enhanced the comfort zone of the customers. It adds to your convenience of purchasing your favorite product or services you are interested in without leaving your comfort zone. However this has also increased the expectations of online customers and has presented the business with some tough challenges.

The most pressing challenge currently is to enhance customer satisfaction level because it takes only a click of a button to move to your competitor’s site.

So the CSR need to work really hard and be on their toes all the time to ensure that the customer just receives the best.

Live chat is the best medium to provide excellent customer service channel.

The customers require immediate assistance. While shopping online if they encounter a problem, making a call or drafting an email is the least expected. And if the visitor does not find any assistance it may be frustrated and simply switch off.

But live chat provides instant responses to all the customer queries. The clients may be having difficulty in locating a particular product on the website, or just want specifications about a particular product. All the details and relevant information can easily be available at the website without any hold time.

There are also some post sales queries.

These refer to the customers who want to know the status of their order or want to know about the return policies.

Live chat is not only loved by the customers but also the business too as it saves a lot of extra cost too on the behalf of the business too.

Since the agents are there to help you in making the right choice the chances of returning the product also diminishes to an extent. This saves a lot of effort on the part of the business.

 

 

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