As an owner of a business house, there are a lot of things that you need to ensure while offering round-the-clock service service to the visitors of your website. You need to encourage visitors to give their valuable feedback after each and every chat. It will help you in deciding that whether or not you should persist with the same live chat service provider.
In order to judge the effectiveness of your round-the-clock service, you should keep an eye on the rate at which the sale of your products is increasing or decreasing. You should not expect it to increase from the first day but in any case, it should not decrease at a rapid pace and if it happens, it is because the concerned live chat agents are unable to serve your visitors according to the latter’s expectations.
In order to test the live chat agents who are responsible to take care of your website, you can pretend to enter your very own website as a visitor and then along with throwing at them the most relevant questions, you should also try your best to piss them off by coming up with a few silly questions. Then, based on their response, you can judge them and you should continue to do it on a regular basis.
The live chat agents should never have access to the feedback of the customers after each and every chat, you should be the only one to have it. You should also ensure that your visitors are also able to enjoy the live chat service on their smartphones too along with enjoying it on their Personal Computers. So, your website needs to be mobile-friendly. Without ensuring these things, it is highly unlikely that your brand will be able to achieve the desired success even after offering a 24/7/365 service to all the visitors of your website.