Live chat is supposed to be becoming important and profitable as a customer engagement platform. According to various studies it has also been reported that the customers say that having a live person answer their question while they are in the middle of an online purchase, is the best feature a website could offer. And infact lack of interaction is also an aspect which has refrained them from making or completing an online purchase.
Here the infographic explores why the customers want to chat and why is it, the time for the businesses, to listen!
